RingCentral

Transcribe and analyze 100% of your RingCentral voice and video calls, and expand your lens into contact center performance with real-time actionable insights and AI-driven summarization.

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Why integrate Pathlight with RingCentral

Pathlight deeply analyzes and scores 100% of voice and video conversations from RingCentral, and equips businesses with a single pane of glass view into contact center performance.

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Built on the foundation of a contact center-specific Large Language Models (LLMs) and Generative AI, Pathlight can automatically capture, transcribe, tag, and categorize every RingCentral conversation, quickly identify quality issues, and discover trends and opportunities to make decisions and personalize coaching for every agent and team based on real-time data.

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Features

  • Single line of sight into contact center performance
  • AI-driven goal-setting and evaluation for every metric, team, and individual based on historical performance
  • Auto-analyze 100% of RingCentral voice and video calls from Day 1
  • Best-in-class audio and video recording transcription
  • Real-time insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
  • Instant summarization of performance and quality with automated coaching recommendations
  • Auto-generated tags based on natural language and pre-defined criteria
  • Select and analyze issues based on tags, ticket status, and other custom fields
  • Custom scorecards, side-by-side view, and annotations
  • Multi-language support
NICE inContact

Bring in customer service interactions and analytics from NICE inContact to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.

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Salesforce Sales Cloud

Get realtime insights on team and seller performance against goals, deeply analyze conversations to proactively identify performance gaps, and deliver focused coaching to meet revenue targets at scale.

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Talkdesk

Deeply analyze 100% of agent-customer conversations and get actionable insights on contact center performance to improve CX, drive revenue growth, and boost operational efficiency at scale.

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Genesys

Get actionable insights on individual and team performance, and automatically monitor, analyze, and score 100% of Genesys interactions across voice, chat, email, SMS, and social channels.

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Intercom

Unlock hidden insights from every customer interaction across every channel in Intercom, and understand conversation data in a whole new way by automatically analyzing and scoring 100% of Intercom tickets.

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Kustomer

Pull in Conversations and customer service metrics from Kustomer and other support systems to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.

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Zoom

Access highly accurate transcripts and automatically monitor, analyze, and score 100% of voice and video calls on Zoom.

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Helpshift

Provide best-in-class gamer experiences and boost retention with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Helpshift issues.

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Hubspot

Import conversations and tickets from Hubspot Sales and Service Hub to get actionable insights on performance and automatically monitor, analyze, and score 100% of customer conversations.

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