Transcribe and analyze 100% of your RingCentral voice and video calls, and expand your lens into contact center performance with real-time actionable insights and AI-driven summarization.

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Why integrate Pathlight with RingCentral

Pathlight deeply analyzes and scores 100% of voice and video conversations from RingCentral, and equips businesses with a single pane of glass view into contact center performance.

Built on the foundation of a contact center-specific Large Language Models (LLMs) and Generative AI, Pathlight can automatically capture, transcribe, tag, and categorize every RingCentral conversation, quickly identify quality issues, and discover trends and opportunities to make decisions and personalize coaching for every agent and team based on real-time data.


  • Single line of sight into contact center performance
  • AI-driven goal-setting and evaluation for every metric, team, and individual based on historical performance
  • Auto-analyze 100% of RingCentral voice and video calls from Day 1
  • Best-in-class audio and video recording transcription
  • Real-time insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
  • Instant summarization of performance and quality with automated coaching recommendations
  • Auto-generated tags based on natural language and pre-defined criteria
  • Select and analyze issues based on tags, ticket status, and other custom fields
  • Custom scorecards, side-by-side view, and annotations
  • Multi-language support

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