Sharpen Chatbot Effectiveness
Quality check your chatbots with confidence
Optimize your 24/7 first line of response. Find the best opportunities to tweak and delete dialogue flows to minimize redirects and drive resolution.
Sharpen Chatbot Effectiveness
Quality check your chatbots with confidence
Optimize your 24/7 first line of response. Find the best opportunities to tweak and delete dialogue flows to minimize redirects and drive resolution.
Sharpen Chatbot Effectiveness
Quality check your chatbots with confidence
Optimize your 24/7 first line of response. Find the best opportunities to tweak and delete dialogue flows to minimize redirects and drive resolution.
Sharpen Chatbot Effectiveness
Quality check your chatbots with confidence
Optimize your 24/7 first line of response. Find the best opportunities to tweak and delete dialogue flows to minimize redirects and drive resolution.
Trusted by popular brands
Trusted by popular brands
Trusted by popular brands
Trusted by
Keep your bot in check
Keep your bot in check
Keep your bot in check
Get a second set of eyes to ensure that broken dialogue flows don’t spiral out of control. Implement corrective action fast.
Get a second set of eyes to ensure that broken dialogue flows don’t spiral out of control. Implement corrective action fast.
Get a second set of eyes to ensure that broken dialogue flows don’t spiral out of control. Implement corrective action fast.
Objectively grade bot performance
Objectively grade bot performance
Objectively grade bot performance
Automatically QA your chatbot based on accuracy and effectiveness. Benchmark against agent performance to know when routing an agent hand-off is required.
Automatically QA your chatbot based on accuracy and effectiveness. Benchmark against agent performance to know when routing an agent hand-off is required.
Automatically QA your chatbot based on accuracy and effectiveness. Benchmark against agent performance to know when routing an agent hand-off is required.
Find prime automation opportunities
Find prime automation opportunities
Find prime automation opportunities
Locate the best opportunities to automate and deploy your bot based on top customer inquiries and your highest resolution rates to maximize effectiveness.
Locate the best opportunities to automate and deploy your bot based on top customer inquiries and your highest resolution rates to maximize effectiveness.
Locate the best opportunities to automate and deploy your bot based on top customer inquiries and your highest resolution rates to maximize effectiveness.
Locate contextual chat insights
Locate contextual chat insights
Locate contextual chat insights
Get real-time insights from chat conversations on top drivers behind cancellations, returns, missing items, and more.
Get real-time insights from chat conversations on top drivers behind cancellations, returns, missing items, and more.
Get real-time insights from chat conversations on top drivers behind cancellations, returns, missing items, and more.
Sync in conversations, sync out actions, anywhere
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
From the blog
From the blog
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
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