Import conversations and tickets from Hubspot Sales and Service Hub to get actionable insights on performance and automatically monitor, analyze, and score 100% of customer conversations.
Why integrate Pathlight to Hubspot
Pathlight pulls in sales conversations, support tickets and metrics from Hubspot Sales and Service Hub to provide businesses with a central view of sales and contact center performance, and deeply analyze and score 100% of your customer conversations.
Powered by Large Language Models (LLMs) and Generative AI, Pathlight can capture, transcribe, tag, and categorize every customer conversation across every channel, swiftly identify trends, uncover quality, fraud and compliance issues, and discover trends and opportunities to make data-driven decisions and deliver personalized coaching in real-time.
Features
- Holistic view into performance across Hubspot Sales Hub, Service Hub, and other systems
- Dynamic goal-setting and evaluation based on historical performance
- 100% quality coverage from Day 1
- Instant insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
- Automatic summarization of quality and performance with coaching recommendations
- Best-in-class audio and video recording transcription
- Auto-generated tags based on natural language
- Select and analyze tickets based on tags, ticket status, and other custom fields
- Custom scorecards, side-by-side view, and annotations
- Multi-language support
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