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Achieve High Performance

Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform with Pathlight.

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homepage image performance intelligence
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homepage image quality management
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homepage image workforce
Accuhealth
Kia
Earnin
Sun Basket
Segment
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear
Accuhealth
Kia
Greenhouse ZD
Pair Eyewear ZD
Earnin ZD
Earnin
Sun Basket
Segment
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear

Unlock your team’s full potential
with Performance Intelligence,
Quality and Workforce Management

PERFORMANCE INTELLIGENCE FOR SALES AND CUSTOMER SERVICE TEAMS

Understand performance like never before

Connect data across your tech stack and allow everyone, from leaders to the frontlines, to understand their performance in realtime. Improve manager-to-employee ratios and reduce costly agent turnover with AI-driven insights, automated coaching, and dynamic goals. 

  • Single screen view of performance for individuals and teams
  • Leverage AI to automatically set goals and suggest next best action for managers and employees
  • Configure org chart to roll up and drill down performance from department to individual employees
  • Have insightful and actionable 1-on-1’s
  • Gamify and fuel performance through contests and mini-goals
Learn more
Employee performance.
CSAT goal.
New personal best.
Performance indicator.
QUALITY ASSURANCE FOR CONTACT CENTERS

Scale omnichannel QA processes

Meet customer expectations and company standards, and boost agent performance across every touchpoint. Review more tickets and achieve high quality coverage by automating QA processes and workflows with automated score suggestions, grader assignments, and grade sharing.

  • Monitor, analyze, and score interactions across email, chat, and phone
  • Automatically assign tickets based on custom criteria
  • Customize scorecards and weights for different channels
  • Leverage AI to detect sentiment and grammar/spelling errors, and automatic phrase detection
  • View tickets and scorecards side-by-side
  • Eliminate inconsistencies and bias with calibration, and encourage discussion with integrated appeal processes
Learn more
WORKFORCE MANAGEMENT FOR CONTACT CENTERS

Make optimal staffing decisions 

Schedule the right number of agents with the right skills at the right time to stay ahead of demand, improve customer experience, and reduce headcount expenses. Automate schedule creation and attendance workflows to drive efficiency and maximize productivity with predictive models that use historical data to accurately forecast future staffing needs.

  • Create, visualize, and publish schedules for multiple channels, timezones, and activities
  • Leverage historical demand, seasonality, and performance data to predict future headcount needs
  • Streamline attendance and payroll
  • Understand schedule efficacy with realtime adherence reports
  • Easily visualize overstaffed, covered, and understaffed areas
  • Streamline staffing for BPOs and hold teams accountable to service agreements
Learn more
Pathlight logo.

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CEO & Founder at MeUndies
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Jonathan William
CEO & Founder at MeUndies
18x roi
in One Year
Ben Segal

“Our end goal is to provide a great service to customers, and Pathlight is how I'm able to ensure that we're doing that”

Ben Segal
Senior Director of CX at Pair Eyewear
50%
Decrease in Customer Response Times
Elizabeth Morris

We really appreciated the time the Pathlight team spent with us during implementation. Weekly calls helped us stay on top of deliverables and ensured we were kept in the loop with any updates. When our configuration was set, the handover was seamless and we're really pleased with how much flexibility we have with the product. We've already referred Pathlight to others!

Elizabeth Morris
Director of CX
Devon Nguyen

"Using Pathlight helps directors understand, for each AE, where they need to focus time, which tactics will improve their performance, and how to drive engagement.”

Devon Nguyen
Senior RevOps Manager
53%
Increase in Enterprise Sales Performance
Caylen McDonald

“It’s been great to have that increased visibility into coaching and 1-on-1s. Those are intangibles that I can't know unless I have someone directly telling me what they are. Getting real insight into those agenda items has been super helpful.”

Caylen McDonald
Customer Experience Manager
Jimmy Hahn

“With Pathlight, CLEAR Ambassadors have instant access on their mobile phone to track their own goals. Managers can send messages to recognize wins achieved by certain individuals or to a whole team. Pathlight has been huge for maintaining a positive culture.”

Jimmy Hahn
VP Operations
Patrick Buckley

“The ultimate 1:1 is when “I don't have to do anything, but respond to what the rep is bringing to me...They're outlining what their target is or what their goal is and are asking, how can I get there? How can I improve? And that's a great conversation. That's a conversation that builds trust.”

Patrick Buckley
Global Director of SDR team, Twilio

Integrate with your tools

Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, Five9, RingCentral, Lessonly, and even your data warehouse.

and many more...

Why Pathlight?

When all levels of the organization have the same data in realtime, you empower employees with visibility, agility, and alignment to drive business outcomes for your sales and customer service teams.

1

Visibility

Employees have real-time insight and clarity on the path to success from day one, empowering them to effectively manage their time, effort, and career.

2

Agility

Managers can proactively track performance, identify inefficiencies, and deliver data-driven coaching to drive business results.

3

Alignment

Leaders have a single-screen view of performance, coaching, and communication across the organization for data-driven management.

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.