Boost team performance
Increase productivity, not headcount
Pathlight combines team and individual performance metrics with powerful goals, coaching, quality management, workforce optimization, and communication tools to empower customer-facing teams to focus on what matters — results.
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Unlock Your Team’s Full Potential
With Performance Intelligence
Realtime performance intelligence
Close your browser tabs and stop refreshing reports. Pathlight allows everyone, from leaders to the front lines, to understand their performance in real time.
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Manage in realtime with real data
Move from monthly to realtime performance management with a single Health Score, automatic 1:1 agendas, intelligent Mini Goals, and coaching on customer interactions. Data is instantly available at all levels of your organization.
Data Driven Coaching
Your command center to manage, coach, and lead like a pro. With intelligent alerts and one-click messaging, you can course correct instantly and keep everyone moving in lock step. One-on-Ones are productive with transparency on metrics.
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Empower excellent conversations
Quality Assurance of customer interactions are easy to review and add to your complete view of performance metrics for coaching and improving customer outcomes. With QA intelligence and an easy interface, more interactions get graded.
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“Our end goal is to provide a great service to customers, and Pathlight is how I'm able to ensure that we're doing that”
We really appreciated the time the Pathlight team spent with us during implementation. Weekly calls helped us stay on top of deliverables and ensured we were kept in the loop with any updates. When our configuration was set, the handover was seamless and we're really pleased with how much flexibility we have with the product. We've already referred Pathlight to others!
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"Using Pathlight helps directors understand, for each AE, where they need to focus time, which tactics will improve their performance, and how to drive engagement.”
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“It’s been great to have that increased visibility into coaching and 1-on-1s. Those are intangibles that I can't know unless I have someone directly telling me what they are. Getting real insight into those agenda items has been super helpful.”
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“With Pathlight, CLEAR Ambassadors have instant access on their mobile phone to track their own goals. Managers can send messages to recognize wins achieved by certain individuals or to a whole team. Pathlight has been huge for maintaining a positive culture.”
“The ultimate 1:1 is when “I don't have to do anything, but respond to what the rep is bringing to me...They're outlining what their target is or what their goal is and are asking, how can I get there? How can I improve? And that's a great conversation. That's a conversation that builds trust.”
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Why Pathlight?
When all levels of the organization have the same data in realtime, you empower employees with visibility, agility, and alignment to drive business outcomes for your sales and customer service teams.
Visibility
Employees have real-time insight and clarity on the path to success from day one, empowering them to effectively manage their time, effort, and career.
Agility
Managers can proactively track performance, identify inefficiencies, and deliver data-driven coaching to drive business results.
Alignment
Leaders have a single-screen view of performance, coaching, and communication across the organization for data-driven management.
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