Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management.

Boost team performance

Increase productivity, not headcount

Pathlight combines team and individual performance metrics with powerful goals, coaching, quality management, workforce optimization, and communication tools to empower customer-facing teams to focus on what matters — results.

Pathlight dashboard.
Health indicator.
Outstanding performance.
Team performance.
Communication.
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Guy smiling.
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Accuhealth
Kia
Wonolo
Kogan
Earnin
Sun Basket
Reformation
Segment
Gloss Genius
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear
MeUndies
Accuhealth
Kia
Greenhouse ZD
Pair Eyewear ZD
Kogan ZD
Earnin ZD
Wonolo
Kogan
Earnin
Sun Basket
Reformation
Segment
Gloss Genius
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear
MeUndies
Pathlight logo.

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Jonathan William
CEO & Founder at MeUndies
18x roi
in One Year

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Jonathan William
CEO & Founder at MeUndies
18x roi
in One Year
Ben Segal

“Our end goal is to provide a great service to customers, and Pathlight is how I'm able to ensure that we're doing that”

Ben Segal
Senior Director of CX at Pair Eyewear
50%
Decrease in Customer Response Times
Devon Nguyen

"Using Pathlight helps directors understand, for each AE, where they need to focus time, which tactics will improve their performance, and how to drive engagement.”

Devon Nguyen
Senior RevOps Manager
53%
Increase in Enterprise Sales Performance
Elizabeth Morris

We really appreciated the time the Pathlight team spent with us during implementation. Weekly calls helped us stay on top of deliverables and ensured we were kept in the loop with any updates. When our configuration was set, the handover was seamless and we're really pleased with how much flexibility we have with the product. We've already referred Pathlight to others!

Elizabeth Morris
Director of CX
Caylen McDonald

“It’s been great to have that increased visibility into coaching and 1-on-1s. Those are intangibles that I can't know unless I have someone directly telling me what they are. Getting real insight into those agenda items has been super helpful.”

Caylen McDonald
Customer Experience Manager
Jimmy Hahn

“With Pathlight, CLEAR Ambassadors have instant access on their mobile phone to track their own goals. Managers can send messages to recognize wins achieved by certain individuals or to a whole team. Pathlight has been huge for maintaining a positive culture.”

Jimmy Hahn
VP Operations
Patrick Buckley

“The ultimate 1:1 is when “I don't have to do anything, but respond to what the rep is bringing to me...They're outlining what their target is or what their goal is and are asking, how can I get there? How can I improve? And that's a great conversation. That's a conversation that builds trust.”

Patrick Buckley
Global Director of SDR team, Twilio

Unlock Your Team’s Full Potential
With Performance Intelligence

Performance Intelligence

Realtime performance intelligence

Close your browser tabs and stop refreshing reports. Pathlight allows everyone, from leaders to the front lines, to understand their performance in real time.

Learn more
Employee performance.
CSAT goal.
New personal best.
Performance indicator.
Employee ranking.
Employee ranking.
Employee ranking.
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Employee ranking.
Team communication

Manage in realtime with real data

Move from monthly to realtime performance management with a single Health Score, automatic 1:1 agendas, intelligent Mini Goals, and coaching on customer interactions. Data is instantly available at all levels of your organization.

Learn more
Data Driven Coaching

Data Driven Coaching

Your command center to manage, coach, and lead like a pro. With intelligent alerts and one-click messaging, you can course correct instantly and keep everyone moving in lock step. One-on-Ones are productive with transparency on metrics.

Learn more
Line graph.
Coaching templates.
Scorecard.
CSAT.
five stars
QA & Conversation Coaching

Empower excellent conversations

Quality Assurance of customer interactions are easy to review and add to your complete view of performance metrics for coaching and improving customer outcomes. With QA intelligence and an easy interface, more interactions get graded.

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Integrate with your tools

Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, Five9, RingCentral, Lessonly, and even your data warehouse.

and many more...

Why Pathlight?

When all levels of the organization have the same data in realtime, you empower employees with visibility, agility, and alignment to drive business outcomes for your sales and customer service teams.

1

Visibility

Employees have real-time insight and clarity on the path to success from day one, empowering them to effectively manage their time, effort, and career.

2

Agility

Managers can proactively track performance, identify inefficiencies, and deliver data-driven coaching to drive business results.

3

Alignment

Leaders have a single-screen view of performance, coaching, and communication across the organization for data-driven management.

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.