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Are you listening?

Your customers are telling you everyday what they need. Pathlight is the only AI-native Conversation Intelligence platform that analyzes 100% of your customer conversations to proactively unearth hidden insights, opportunities, and risks.

NativePath
Wine Enthusiast
Stitch Fix
Kia
Earnin
Sun Basket
Segment
Greenhouse
Twilio
CLEAR
NativePath
Wine Enthusiast
Stitch Fix
Kia
Pair Eyewear ZD
Earnin ZD
Earnin
Sun Basket
Segment
Greenhouse
Twilio
CLEAR

Uncover hidden insights from every conversation

Get full visibility into customer interactions and deliver targeted feedback. Automatically analyze 100% of your calls, chats, and emails with AI. Swiftly identify trends, seize opportunities, deliver targeted coaching, and make data-driven decisions in real-time.


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Integrate with your tools

Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, NICE, Genesys, and many more.

"Within 24 hours of implementing Pathlight Conversation Intelligence, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores."

Ken Shields
Director of Customer Experience at NativePath

"Now with Pathlight CI, every single conversation gets transcribed and graded using our same scorecard automatically. The AI is learning our company, and using that knowledge to determine if a customer is happy or not, and if the rep followed our process or not."

John Burke
Head of CX & Systems at Wine Enthusiast

"With Pathlight CI, we found a platform that gave us a detailed but panoramic view of how successfully our team members are embodying our brand in customer conversations. We can also highlight when our team is doing well and celebrate those moments!"

Hugo Munday
Director of Customer Service at Thriftbooks

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