Integrate Echo AI with Genesys

What is Genesys?

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

What is Echo AI?

Your customer conversations are the most valuable data you have. Echo AI is the first generative AI-native Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growth. Echo AI integrates with external platforms to import customer interactions – calls, tickets, chats, surveys, and more – and export insights, actions, and alerts.

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