Reduce Operating Costs
Find and extinguish your cash burners
Reveal where you are overspending or under-optimizing: from product issues that drive support contacts, supply chain issues that drive shrinkage, to agent productivity.
Reduce Operating Costs
Find and extinguish your cash burners
Reveal where you are overspending or under-optimizing: from product issues that drive support contacts, supply chain issues that drive shrinkage, to agent productivity.
Reduce Operating Costs
Find and extinguish your cash burners
Reveal where you are overspending or under-optimizing: from product issues that drive support contacts, supply chain issues that drive shrinkage, to agent productivity.
Reduce Operating Costs
Find and extinguish your cash burners
Reveal where you are overspending or under-optimizing: from product issues that drive support contacts, supply chain issues that drive shrinkage, to agent productivity.
Trusted by popular brands
Trusted by
Trusted by popular brands
Trusted by popular brands
Reveal efficiency bottlenecks across your business
Reveal efficiency bottlenecks across your business
Reveal efficiency bottlenecks across your business
Uncover past trends behind cancellations, product complaints, or supply chain issues that are driving shrinkage in the form of returns or customer accommodations.
Uncover past trends behind cancellations, product complaints, or supply chain issues that are driving shrinkage in the form of returns or customer accommodations.
Uncover past trends behind cancellations, product complaints, or supply chain issues that are driving shrinkage in the form of returns or customer accommodations.
Detect & notify on new operational issues
Detect & notify on new operational issues
Detect & notify on new operational issues
Send alerts to your ticketing, fulfillment, and supply chain systems. Act on sudden trends related to compliance breach or operational slow-downs.
Send alerts to your ticketing, fulfillment, and supply chain systems. Act on sudden trends related to compliance breach or operational slow-downs.
Send alerts to your ticketing, fulfillment, and supply chain systems. Act on sudden trends related to compliance breach or operational slow-downs.
Lower QA costs and boost agent performance
Lower QA costs and boost agent performance
Lower QA costs and boost agent performance
Echo AI grades 100% of agent interactions automatically, so you can stop overspending on time-consuming manual reviews, and start driving agent productivity and efficiency.
Echo AI grades 100% of agent interactions automatically, so you can stop overspending on time-consuming manual reviews, and start driving agent productivity and efficiency.
Echo AI grades 100% of agent interactions automatically, so you can stop overspending on time-consuming manual reviews, and start driving agent productivity and efficiency.
Sync in conversations, sync out actions, anywhere
John Burke
Executive Director, Customer Experience & Systems
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
Executive Director, Customer Experience & Systems
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
Executive Director, Customer Experience & Systems
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
John Burke
Executive Director, Customer Experience & Systems
"When we rolled out Echo AI, it immediately discovered a previously unknown issue in our supply chain. Only a handful of customers had contacted us about it, but Echo AI caught it.
I don’t know how we ever would have found that insight out before Echo AI. That’s not something we were looking for. It’s never happened to one of our products before. It’s not part of any checklist. I can’t think of another good way of doing that, short of saying to the team, ‘Listen to every call and have every rep make a tally every time a customer mentions that.' "
From the blog
From the blog
From the blog
From the blog
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
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© 2024 All Right Reserved by Echo AI
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© 2024 All Right Reserved by Echo AI