Gain insights from 100% of Aircall Calls, and get actionable insights and instant summarization on individual and team performance with AI.
Why integrate Pathlight with Aircall?
Pathlight pulls in Calls and Stats from Aircall to deeply analyze and score 100% of your agent-customer communications.
Pathlight, powered by Large Language Models (LLMs) and Generative AI, can automatically capture, transcribe, tag, and categorize every Aircall phone conversation, swiftly uncover quality, fraud, and compliance issues, and discover trends and opportunities to help you make decisions and personalize coaching for every agent and team based on real-time data.
Features
- Unified view of individual and team performance across Aircall and other support systems
- Automated goal-setting and evaluation for every metric, team, and individual based on historical performance
- Auto-analyze 100% of Aircall phone calls from Day 1
- Real-time insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
- Best-in-class audio and video recording transcription
- Instant summarization of performance and quality with automated coaching recommendations
- Auto-generated tags based on natural language and pre-defined criteria
- Select and analyze Calls based on tags, status, and other custom fields
- Custom scorecards, side-by-side view, and annotations
- Multi-language support
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