Get realtime insights on team and seller performance against goals, deeply analyze conversations to proactively identify performance gaps, and deliver focused coaching to meet revenue targets at scale.
Why connect Pathlight to Salesforce Sales Cloud?
LConnect Salesforce Service Cloud to streamline performance tracking and evaluation across you global sales organization. Measure every rep using the same KPIs and definitions, get org-wide visibility into individual and team performance, and quickly identify who is underperforming and impacting revenue targets.
Powered by Large Language Models (LLMs) and Generative AI, sales conversation to swiftly identify quality issues and surface trends and opportunities to help you make data-driven decisions and personalize coaching at scale.
- Single line of sight into sales team performance across email, chat, voice, and other systems
- Configure custom metrics and goals for each team and rep
- AI-driven goal-setting and evaluation based on historical performance
- Real-time org-chart sync with easy navigation up and down the org chart
- Make larger goals achievable by breaking them down into Mini-Goals
- Customizable 1:1s templates with automated agendas and integrated metrics tracked over time
- Auto-analyze 100% of sales conversations from from Day 1
- Best-in-class audio and video recording transcription
- Instant summarization of performance with automated coaching recommendations
- Gamify performance through contests and leaderboards
- Celebrate wins and goal achievements using customizable GIFts, applause, and shoutouts.
- Multi-language support
Provide best-in-class gamer experiences and boost retention with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Helpshift issues.
Import support tickets and metrics from Zendesk Support, Chat and Talk to get actionable insights on performance and automatically monitor, analyze, and score 100% of agent-customer conversations.
Deliver exceptional shopper experience with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Gorgias tickets.
Pulls Cases and contact center metrics from Salesforce Service Cloud and other support systems to get instant insights on support team performance, and deeply analyze and score 100% of customer conversations.
Get actionable insights on individual and team performance, and automatically monitor, analyze, and score 100% of Genesys interactions across voice, chat, email, SMS, and social channels.
Access highly accurate transcripts and automatically monitor, analyze, and score 100% of voice and video calls on Zoom.
Automatically monitor, analyze, and score 100% of AWS Connect Cases, and get real-time actionable insights on individual and team performance.
Deeply analyze 100% of agent-customer conversations and get actionable insights on contact center performance to improve CX, drive revenue growth, and boost operational efficiency at scale.