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Pathlight connects to dozens of platforms to turn your data into action.
Automatically monitor, analyze, and score 100% of AWS Connect Cases, and get real-time actionable insights on individual and team performance.
Gain insights from 100% of Aircall Calls, and get actionable insights and instant summarization on individual and team performance with AI.
Maximize frontline team performance by automatically analyzing and scoring 100% of customer interactions and real-time actionable insights on contact center performance.
Get actionable insights on individual and team performance, and automatically monitor, analyze, and score 100% of Genesys interactions across voice, chat, email, SMS, and social channels.
Deliver exceptional shopper experience with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Gorgias tickets.
Provide best-in-class gamer experiences and boost retention with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Helpshift issues.
Import conversations and tickets from Hubspot Sales and Service Hub to get actionable insights on performance and automatically monitor, analyze, and score 100% of customer conversations.
Unlock hidden insights from every customer interaction across every channel in Intercom, and understand conversation data in a whole new way by automatically analyzing and scoring 100% of Intercom tickets.
Pull in Conversations and customer service metrics from Kustomer and other support systems to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.
Bring in customer service interactions and analytics from NICE inContact to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.
Transcribe and analyze 100% of your RingCentral voice and video calls, and expand your lens into contact center performance with real-time actionable insights and AI-driven summarization.
Get realtime insights on team and seller performance against goals, deeply analyze conversations to proactively identify performance gaps, and deliver focused coaching to meet revenue targets at scale.
Pulls Cases and contact center metrics from Salesforce Service Cloud and other support systems to get instant insights on support team performance, and deeply analyze and score 100% of customer conversations.
Deeply analyze 100% of agent-customer conversations and get actionable insights on contact center performance to improve CX, drive revenue growth, and boost operational efficiency at scale.
Import support tickets and metrics from Zendesk Support, Chat and Talk to get actionable insights on performance and automatically monitor, analyze, and score 100% of agent-customer conversations.
Access highly accurate transcripts and automatically monitor, analyze, and score 100% of voice and video calls on Zoom.
Want to see a custom demo or get help finding the right plan?We’d love to chat.
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