CCaaS Providers

Calabrio is a trusted ally to leading brands, including top platform providers. Together, we bring to life innovative, end-to-end contact center solutions.

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Trusted by global brands

Why Calabrio

Deliver Exceptional Experiences—for Agents and Customers

Calabrio’s leading all-in-one solutions supercharge powerful platforms to empower customers and strengthen their connections while driving value with innovative workforce engagement tools.

Seamless Integration

Power up your contact center and customer experience solutions with Calabrio WFM and the Calabrio ONE suite—your complete toolset for more empowerment, better engagement, and elevated experiences.

Powerful Technology at the Core

Calabrio fuels unparalleled performance insights and empowers employees with AI, automation, and analytics embedded across its suite.

Trusted to Deliver

Beyond our partner network, Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes.

Our Platform Partners

Our long-standing relationships, continuous engagement, and shared roadmap visibility position us to provide modern contact centers with intuitive, comprehensive workforce optimization and unified communications solutions.

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8×8

Communications

Amazon Connect

Cloud Services

Avaya

Cloud Services

Cisco

Communications

Five9

Cloud Services

Genesys

Cloud Services

Gladly

Glia

Mitel

Communications

RingCentral

Cloud Services

Salesforce

CRM

Talkdesk

Communications

Telia

Communications

Twilio

Communications

UJET

Communications

Zoom

Communications

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Become a Partner

Join our growing network of global partners today.

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Customer Stories

A trusted ally to leading brands and innovative vendors

Calabrio is trusted by Fortune 500 brands and counted on by top technology providers. See how we’ve helped leaders in an array of industries push the boundaries of innovation and deliver incredible results.

“Calabrio is without a doubt the most important partner that Twilio has in our journey to disrupting the Enterprise Contact Center space. Their exceptional partner team is a joy to collaborate with strategically, and they continue to be cloud first pioneers by enabling Flex users to optimize their workforce and hear the voice of their customers on any channel at any time.”

Adam Robertson

Twilio Partner Development Manager

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How We Help Brands

Leading-edge tools built—and trusted—to enrich and understand human interactions

Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to the unique needs of each business.

Why calabrio

Customer Reviews

Leaders in contact center workforce optimization

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends”

Adil G

Enterprise System Specialist

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“I love that there are multiple resources within Calabrio ONE. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types.”

Courtney R

Mid-Market Workforce Management Analyst