Information We Collect and How It Is Collected
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Other Information Collected:
Non-Identifiable Data: When you interact with Pathlight through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Pathlight may store such information itself or such information may be included in databases owned and maintained by Pathlight affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Pathlight often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Pathlight may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Pathlight may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
How We Use Your Personal Data and Other Information
How We May Share Your Personal Data and Other Information
Pathlight is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: Pathlight, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Pathlight may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Pathlight, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Links to Other Web Sites
Pathlight takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Pathlight via the Internet.
Other Terms and Conditions
Your access to and use of the Services is subject to the Terms of Service at https://www.pathlight.com/legal/terms-of-service.
Access to Information; Contacting Pathlight
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.
You may contact us as follows: email@example.com
A company-wide priority
Security is at the forefront of everything we do at Pathlight – we take security very seriously. This is not just about securing our customers, it is also about securing our platform and our customers’ data. It is everyone’s role at Pathlight to make sure we are as secure as possible.
Data center security
Our service runs 100% on Amazon Web Services’ highly secured data centers which have several certifications, including SOC II, PCI DSS, and HIPAA. We deploy and maintain best practices to secure that infrastructure including network and data security, and customer data segregation.
PII Free Storage
By default, Pathlight does not store any data from our customers' integrated systems. The only data we store are the aggregated performance metrics and any related metadata. Combined with our advanced sync schema controls, the vast majority of PII never touches our servers.
Single-tenancy and data ownership for Pathlight Enterprise
Pathlight Enterprise customer’s data is siloed in their own single-tenant data warehouse and Virtual Private Cloud. Customers have the option of fully owning and controlling their VPC.
As a customer-first organization, we are committed to not breaking trust with our prospects, customers, or business partners by publicly releasing information about their data, their security, their vulnerabilities, or any proprietary information without their consent. We take the confidentiality of that information seriously.
Security best practices
From stringent employee recruiting and onboarding to office security, access privileges, and infrastructure change management, we ensure industry best practices are being followed by every team member, every day.
We believe in the responsible disclosure of vulnerabilities to our service and will reply to all reported vulnerabilities