Zoom

Access highly accurate transcripts and automatically monitor, analyze, and score 100% of voice and video calls on Zoom.

Contact Sales

Why integrate Pathlight with Zoom

Pathlight deeply analyzes and scores 100% of voice and video calls from Zoom.

‍

Powered by Large Language Models (LLMs) and Generative AI, Pathlight can automatically capture, transcribe, tag, and categorize every Zoom conversation, quickly identify quality issues, and discover trends and opportunities to make data-driven decisions and personalize coaching for every agent and team.

‍

Features

  • Auto-analyze 100% of Zoom voice and video calls from Day 1
  • Best-in-class audio and video recording transcription
  • Real-time insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
  • Instant summarization of performance and quality with automated coaching recommendations
  • Auto-generated tags based on natural language and pre-defined criteria
  • Select and analyze issues based on tags, ticket status, and other custom fields
  • Custom scorecards, side-by-side view, and annotations
  • Multi-language support

‍

Hubspot

Import conversations and tickets from Hubspot Sales and Service Hub to get actionable insights on performance and automatically monitor, analyze, and score 100% of customer conversations.

View Integration
NICE inContact

Bring in customer service interactions and analytics from NICE inContact to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.

View Integration
Five9

Maximize frontline team performance by automatically analyzing and scoring 100% of customer interactions and real-time actionable insights on contact center performance.

View Integration
Gorgias

Deliver exceptional shopper experience with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Gorgias tickets.

View Integration
Talkdesk

Deeply analyze 100% of agent-customer conversations and get actionable insights on contact center performance to improve CX, drive revenue growth, and boost operational efficiency at scale.

View Integration
Genesys

Get actionable insights on individual and team performance, and automatically monitor, analyze, and score 100% of Genesys interactions across voice, chat, email, SMS, and social channels.

View Integration
Helpshift

Provide best-in-class gamer experiences and boost retention with real-time actionable insights on individual and team performance, and automatically monitoring, analyzing, and scoring 100% of Helpshift issues.

View Integration
Kustomer

Pull in Conversations and customer service metrics from Kustomer and other support systems to get actionable insights on performance, and automatically monitor, analyze, and score 100% of agent-customer interactions.

View Integration
Salesforce Service Cloud

Pulls Cases and contact center metrics from Salesforce Service Cloud and other support systems to get instant insights on support team performance, and deeply analyze and score 100% of customer conversations.

View Integration

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.

See a Demo