Access highly accurate transcripts and automatically monitor, analyze, and score 100% of voice and video calls on Zoom.
Why integrate Pathlight with Zoom
Pathlight deeply analyzes and scores 100% of voice and video calls from Zoom.
Powered by Large Language Models (LLMs) and Generative AI, Pathlight can automatically capture, transcribe, tag, and categorize every Zoom conversation, quickly identify quality issues, and discover trends and opportunities to make data-driven decisions and personalize coaching for every agent and team.
Features
- Auto-analyze 100% of Zoom voice and video calls from Day 1
- Best-in-class audio and video recording transcription
- Real-time insights on trends, compliance and fraud issues, sentiment, voice of customer, and more
- Instant summarization of performance and quality with automated coaching recommendations
- Auto-generated tags based on natural language and pre-defined criteria
- Select and analyze issues based on tags, ticket status, and other custom fields
- Custom scorecards, side-by-side view, and annotations
- Multi-language support
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