By adopting Pathlight to manage their entire QA process, run 1:1s, pull reports, and provide visibility to both agents and leadership, they’ve saved time, improved agent engagement, and seen customer service improve.
After implementing Pathlight, Stitch Fix has reduced handling times across their channels, improved CSAT, and employee engagement. This case study will review their build vs buy decision, lessons learned, achieved results, and what’s next.
Using Pathlight enables CLEAR managers and ambassadors to see how they’re performing in real-time, instead of relying on clunky spreadsheets and spending time in the office. With the mobile app and convenience of Pathlight, managers can stay on the floor, coaching ambassadors and improving the overall member experience. Internally, Pathlight provides visibility, communication channels, and opportunities for ambassadors to connect (and compete!) with each other, see and track their goals, and communicate with their managers.
Pair Eyewear designs and sells glasses with customizable tops that customers can take off, changing their glasses every day like they change their clothes. Since being funded on Shark Tank, Pair Eyewear has seen tremendous growth with annual revenue growing 10x year over year since 2020. Their team has scaled from five people to over 220 worldwide, 150 of whom are customer experience (CX) team members. To fuel their growth, the company also raised a $60M Series B funding round in 2021.
The global pandemic didn’t only change how college students get an education—it also changed how they find jobs when they graduate. Nearly all virtual, the current job market—from those seeking to those hiring—has had to adapt quickly to changing needs. Company and recruiting leaders have doubled down on virtual hiring, and studies show that Gen Z would prefer to go through the recruiting process virtually.
I love that pathlight allows me to see my accomplishments as well as continue to keep up with my progress when it's time to dig a little harder for the week.
"WHY I LOVE PATHLIGHT"
I really love Pathlight because I can easily see my scores and my team or what to work on. Aside from that, you can post an announcement to certain people or to the whole
"Easy to use."
User friendly. Allows users to navigate and use the platform to check the stats and receive upcoming events or updates. It helps us improve metrics every week. Such a great help.
"Work more efficiently - Pathlight"
I love that my metrics are right at my fingertips. Easy-to-read graphs help me analyze how I am doing at my job and set goals all in one place to help me grow and become better at what I do.
"Best app for giving updates and quality assurance scores ever!!"
The most helpful thing about Pathlight is it very straightforward. You'll have the information you