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Below you’ll find news stories showcasing the amazing success of Pathlight, the leading performance intelligence platform.

Elevate Productivity: Combine Quality Assurance with Performance Analytics

Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.

Pathlight Selected by Kia Central & South America to Boost Productivity And Efficiency of Dealer and Service Advisors with Performance Intelligence

Pathlight Extends Platform with New AI-enabled Quality Management and Announces Workforce Optimization

AI-enabled Quality Management (QM) and Workforce Optimization (WFO) help businesses improve customer experience and maximize team productivity.

Pathlight Appoints Former Salesforce President and Oracle Executive Tony Owens to Board

Tony Owens, former President at Salesforce and senior executive at Oracle, has joined Pathlight’s board of directors.

Pathlight Achieves Completion of SOC 2 Type I Certification

Pathlight, a SaaS platform that helps organizations supercharge the performance of their customer-facing teams, today announced it has successfully completed a Service Organization Control (SOC) 2 Type I examination with a compliance certification beginning December 2, 2021.

Pathlight Named 2021 CCW Excellence Awards Winner for Workforce Innovation of the Year

Leading Real-time Performance Management (RPM) platform recognized for supercharging the performance of customer-facing teams

Pathlight Appoints Janelle Raney as Chief Marketing Officer

Former Head of Product Marketing at Zoom joins to lead go-to-market strategy and fuel next stage of company's growth

Pathlight Raises $25 Million to Help Enterprises Bolster Performance of Customer-facing Teams

Pathlight's Realtime Performance Management platform grew dramatically in 2020, enabling customer service and sales teams to move faster and exceed their goals amid a rapidly changing workplace.

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