Layoffs, an uncertain stock market and soaring inflation and interest rates are signals that a recession could be looming. There's one thing many people don't talk about in the face of a slowdown: the people to focus on keeping.
Pathlight, a provider of performance intelligence solutions, has added artificial intelligence-enabled Quality Assurance (QA) and Workforce Management (WFM). The QA platform leverages AI to automate quality assurance processes across email, chat, and phone conversations while the new Workforce Management capability will simplify scheduling and attendance
The same data lapses that often frustrate email teams are also hampering customer-facing employees, judging by The State of CX and Sales Frontlines, a study by performance intelligence platform Pathlight.
CEO Alexander Kvamme shares his insights on the "self-management revolution" and why empowering employees with a simple way to gauge how they’re doing at any given moment is the only truly sustainable way of managing a hybrid team while driving performance.
Productivity and efficiency will shape the era of hybrid working. Are your customer-facing teams equipped with the tools and data they need to reach their full potential?
The youngest generation of workers have a different perspective on work since beginning their careers during the pandemic.
As we enter a new year, it’s natural for customer experience (CX), sales, and customer service leaders to ask: What went well? What didn’t? And where can we improve? If you’re the “futurist” type, you might even ask: should I adopt AI to improve business results next year?
AI-enabled Quality Management (QM) and Workforce Optimization (WFO) help businesses improve customer experience and maximize team productivity.
Tony Owens, former President at Salesforce and senior executive at Oracle, has joined Pathlight’s board of directors.
Pathlight, a SaaS platform that helps organizations supercharge the performance of their customer-facing teams, today announced it has successfully completed a Service Organization Control (SOC) 2 Type I examination with a compliance certification beginning December 2, 2021.
Leading Real-time Performance Management (RPM) platform recognized for supercharging the performance of customer-facing teams
Former Head of Product Marketing at Zoom joins to lead go-to-market strategy and fuel next stage of company's growth