CXperts by Pathlight

Alexander Kvamme

Want to help your teams achieve their best and delight your customers at every turn? Tune into CXperts, a podcast hosted by Alex Kvamme, Co-founder and CEO of Pathlight. In each episode, we dive into the hot topics around CX and EX highlighting leaders who are unleashing the potential of their teams and turning frontline success into company success.

CXperts Podcast episode twelve thumbnail image

CXperts Episode #12: Ben Segal, Senior Director of CX at Pair Eyewear - Scaling a CX team during massive growth

CXperts: Alexander Kvamme meets with Ben Segal, Senior Director of CX at Pair Eyewear to talk about how he is leveraging technology to meet the challenges of high-touch customer experiences and improve the efficiency and quality of customer interactions.

September 27, 2022

•

41 min read

CXperts Episode #11: Jen Burton, Head of Customer Support at Digit - The Importance of Transparency and Being a Data-forward Leader

CXperts: Alexander Kvamme meets with Jen Burton, Head of Customer Support at Digit, to discuss a career journey to CX leadership. Including building communities, working in product, being at start-ups, and going through acquisitions, to navigating the balance of managing in-house and offshore teams.

August 30, 2022

•

36 min read

CXperts Podcast Episode 10 Thumbnail with Alexander Kvamme and Diane Domeyer, SVP at Robert Half

CXperts Episode #10: Diane Domeyer, SVP at Robert Half - Future-Proofing Your Workforce

CXperts: Alexander Kvamme meets with Diane Domeyer, SVP at Robert Half, to discuss their latest research on future-proofing your workforce, including increasing employee engagement and preventing agent burnout and turnover.

August 17, 2022

•

34 min read

CXperts Episode #9: Richard Smith: VP Customer Experience at Therabody. Whoop and Uber alum. - Planning for Hyper Growth in Economic Uncertainty

CXperts: Alexander Kvamme meets with Richard Smith, Vice President of Customer Experience at Therabody to discuss leadership, the importance of EX in CX, and how he’s planning for the holiday season.

July 21, 2022

•

31 min read

CXperts Ep 8: Brett Frazer: VP at Sunbasket - Focus On Priority KPIs and Agent Satisfaction for Success

Alex Kvamme and Brett Frazer, VP of Customer Service at Sunbasket discuss prioritizing and focusing on the metrics, making adjustments in realtime, and driving agent satisfaction.

June 8, 2022

•

36 min read

“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”

Kim Torres

Quality Assurance Lead

Improvement in Customer Effort Score (CES)

Read Sunbasket's case study

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.

See a Demo