CXperts by Pathlight
Hello and welcome to the CXperts by Pathlight Podcast! Ramon Icasiano, Pathlight’s Chief Customer Officer, is an award-winning, 20+ year CX industry leader and visionary. His experience spans many industries with well-known start-ups including Netflix, Zynga, Verizon, and Earnin. Each episode Ramon dives into hot topics around customer experience with a guest industry thought leader. Subscribe to learn and be inspired by the best.
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What our customers are saying
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“It’s been great to have that increased visibility into coaching and 1-on-1s. Those are intangibles that I can't know unless I have someone directly telling me what they are. Getting real insight into those agenda items has been super helpful.”
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“With Pathlight, CLEAR Ambassadors have instant access on their mobile phone to track their own goals. Managers can send messages to recognize wins achieved by certain individuals or to a whole team. Pathlight has been huge for maintaining a positive culture.”
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"Using Pathlight helps directors understand, for each AE, where they need to focus time, which tactics will improve their performance, and how to drive engagement.”
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“Our end goal is to provide a great service to customers, and Pathlight is how I'm able to ensure that we're doing that”
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“The ultimate 1:1 is when “I don't have to do anything, but respond to what the rep is bringing to me...They're outlining what their target is or what their goal is and are asking, how can I get there? How can I improve? And that's a great conversation. That's a conversation that builds trust.”
