Contact Center Quality Assurance
Contact Center Quality Assurance
Contact Center Quality Assurance
Contact Center Quality Assurance
Less sampling, more coaching with AutoQA
Less sampling, more coaching with AutoQA
Less sampling, more coaching with AutoQA
Less sampling, more coaching with AutoQA
Go from manually reviewing 1% of conversations to automatically reviewing 100% of interactions with AI-powered AutoQA. Make your supervisors 90% more efficient.
Go from manually reviewing 1% of conversations to automatically reviewing 100% of interactions with AI-powered AutoQA. Make your supervisors 90% more efficient.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.
AutoQA Scorecard
AutoQA Scorecard
AutoQA Scorecard
QA 100% of agent interactions instantly
QA 100% of agent interactions instantly
QA 100% of agent interactions instantly
Automatically review and score every call, email, and chat interaction. Deliver personalized AI coaching to each agent to improve key behaviors, and instantly flag compliance violations as they happen.
Automatically review and score every call, email, and chat interaction. Deliver personalized AI coaching to each agent to improve key behaviors, and instantly flag compliance violations as they happen.
Automatically review and score every call, email, and chat interaction. Deliver personalized AI coaching to each agent to improve key behaviors, and instantly flag compliance violations as they happen.
Customize your scorecards quickly
Customize your scorecards quickly
Customize your scorecards quickly
Create custom scorecards that match your business needs. Simply input your questions, context, and scoring guidelines, and then sit back as Echo AI does the hard work of scoring thousands or millions of interactions.
Create custom scorecards that match your business needs, simply by inputting questions
Create custom scorecards that match your business needs. Simply input your questions, context, and scoring guidelines, and then sit back as Echo AI does the hard work of scoring thousands or millions of interactions.
Get a holistic view into performance
Get a holistic view into performance
Get a holistic view into performance
Effectively monitor performance for your entire team in one view. Identify top and bottom performers, and stack rank based on evaluation scores. Quickly discover patterns in team performance that need correction.
Effectively monitor performance for your entire team in one view. Identify top and bottom performers, and stack rank based on evaluation scores. Quickly discover patterns in team performance that need correction.
Kick off deep manual reviews in one click
Kick off deep manual reviews in one click
Kick off deep manual reviews in one click
Use Echo AI's automatic reviews to guide your manual QA process. Use advanced filters to identify which conversations should receive further review from a manager.
Use Echo AI's automatic reviews to guide your manual QA process. Use advanced filters to identify which conversations should receive further review from a manager.
Use Echo AI's automatic reviews to guide your manual QA process. Use advanced filters to identify which conversations should receive further review from a manager.
Sync conversation insights with your cloud data
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
Ken Shields
Executive Director, Customer Experience & Systems
"Within 24 hours of implementing Echo AI, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores.
From the blog
From the blog
From the blog
From the blog
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Request a demo and we'll show you what Echo AI can do with your conversations.
Solutions
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© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI
Solutions
© 2024 All Right Reserved by Echo AI