Pathlight for Zendesk

The missing half of Zendesk

Don’t be limited by standard Zendesk reports, tedious spreadsheets, and disjointed performance management tools. Consolidate performance metrics, goals, coaching, quality management, and workforce optimization to level up your Zendesk team’s productivity with Pathlight.

Greenhouse ZD
Pair Eyewear ZD
Earnin ZD
Greenhouse ZD
Pair Eyewear ZD
Earnin ZD

Say goodbye to siloed Zendesk metrics

Eliminate manual processes for consolidating performance metrics across Zendesk Support, Chat, Talk, Sell, and third party support systems. 

Centralize performance management by unifying data into a single view and get realtime, actionable insights to fuel performance.

Diagram of Pathlight's Analytics features

Set goals and measure performance in realtime

Streamline your metrics from Zendesk and other tools into one system of record for metrics and coaching. 

Equip every frontline employee and manager  with realtime insights on individual and team performance and provide clarity on the path to success from day one. Track and set goals for CSAT, quality, FCR, AHT and more.

Go beyond Zendesk Support CSAT

CSAT surveys alone does not give you a clear understanding of customer service performance. 

Auto-analyze 100% of support interactions across Zendesk Support, Chat, and Talk using AI-enabled Quality Assurance.

Diagram of Pathlight's QA features

Stay on top of support volume

Ensure the right number of agents, with the right skill sets, are staffed at the right time with intelligent workforce optimization.

Leverage performance insights and historical data to schedule, track, and forecast workforce needs across Zendesk Support, Chat, and Talk.  

Create a culture of excellence

Encourage behaviors, competencies, and characteristics that most closely aligned with your business. 

Gamify performance and celebrate wins through rewards and recognition using GIFts, Leaderboards, and Team Feeds.

Pair Eyewear Slashed SLAs and Increased CSAT with Pathlight

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.