Ecommerce

The path to happy customers starts here

Top agents create loyal customers. Create a memorable customer experience no matter how fast you're growing.

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Measure effortlessly

All the key performance metrics you care about, in one place. Beautifully visualized and instantly available to every level of the organization.

Turn data into insights

The Pathlight Health Score uses AI to analyze performance and ensure the right teammates are getting the coaching and recognition they deserve. No spreadsheets, reports, or data analysts required.

Supercharge coaching and celebrate success often

Don’t let anyone fall behind! Whether your team is within shouting distance or oceans away, Pathlight provides you the tools to coach and recognize like a pro.

I would definitely recommend Pathlight to any ecommerce team who is looking to increase agent engagement and gain visibility into team performance at every level.

Caylen McDonald, CX Leader at MeUndies

Loved by agents and leads

Get your entire team working towards the same set of goals and metrics.

Agent accountability

Build accountability with both individuals and teams.

Real-time coaching

Active, real-time coaching with pre-set templates.

Productive 1:1s

Make your 1:1 more effective with rolling agenda templates.

Instant benchmarking

Benchmark at an individual metric level for both agents and teams.

Praise frequently

Data-driven praise is easy with our email and messenger integrations.

Radical transparency

Improve performance through visibility within and across teams.

Ready to get started?

Want to see a custom demo or get help finding the right plan? We'd love to chat.