Customer Support

Deliver CSAT at scale

The complete solution to managing global, remote, or virtual support teams.

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Of managers agree that they can manage more people with Pathlight.


Of managers say they identify performance issues faster.


Of managers say they have improved team satisfaction.

See how Earnin lifts Customer Satisfaction and creates a culture of coaching with Pathlight
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For the first time, we have a platform that empowers advocates, managers, and leaders to manage day-to-day performance in one place. It is an absolute must-have for customer experience teams worldwide.
Amber Aslanian Head of CX Operations
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Loved by agents and leads

Get your entire team working towards the same set of goals and metrics.

Agent accountability

Build accountability with both individuals and teams.

Real-time coaching

Active, real-time coaching with pre-set templates.

Productive 1:1s

Make your 1:1 more effective with rolling agenda templates.

Instant benchmarking

Benchmark at an individual metric level for both agents and teams.

Praise frequently

Data-driven praise is easy with our email and messenger integrations.

Radical transparency

Improve performance through visibility within and across teams.

Ready to get started?

Want to see a custom demo or get help finding the right plan? We'd love to chat.