Customer Support

Deliver CSAT at scale

The complete solution to managing global, remote, or virtual support teams.

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88%

Of managers agree that they can manage more people with Pathlight.

95%

Of managers say they identify performance issues faster.

95%

Of managers say they have improved team satisfaction.

See how Earnin lifts Customer Satisfaction and creates a culture of coaching with Pathlight
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For the first time, we have a platform that empowers advocates, managers, and leaders to manage day-to-day performance in one place. It is an absolute must-have for customer experience teams worldwide.
Amber Aslanian Head of CX Operations
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Loved by agents and leads

Get your entire team working towards the same set of goals and metrics.

Agent accountability

Build accountability with both individuals and teams.

Real-time coaching

Active, real-time coaching with pre-set templates.

Productive 1:1s

Make your 1:1 more effective with rolling agenda templates.

Instant benchmarking

Benchmark at an individual metric level for both agents and teams.

Praise frequently

Data-driven praise is easy with our email and messenger integrations.

Radical transparency

Improve performance through visibility within and across teams.

Ready to get started?

Want to see a custom demo or get help finding the right plan? We'd love to chat.