Business Process Outsourcing

Client success at scale

Empower your front lines to provide the best customer experience.

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Of managers agree that they coach more frequently with Pathlight.


Of managers agree that they can manage more people with Pathlight.


Of managers say they have improved team satisfaction.

I have never seen a tool that makes performance data so accessible and easy to use as Pathlight does. Our team spends less time looking for performance gaps and more time doing something about them.

Chris Eisdorfer, Chief Executive Officer of ECE Contact Center

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Empower your frontline teams

Get frontline managers and reps aligned and working better together.


Personalized, intelligent, and real-time scorecards for each individual and team.

Real-time coaching

Actionable, real-time coaching with pre-set templates, accessible on every device.

Productive 1:1s

Make your 1:1 more effective with google calendar integration, agenda templates, tasks and to-do lists.

Instant benchmarking

Custom, editable, metrics with drilldowns so you know exact where everyone stands.

Praise frequently

Data-driven praise is easy with our email and messenger integrations.

Radical transparency

Improve performance through visibility within and across teams.

Ready to get started?

Want to see a custom demo or get help finding the right plan? We'd love to chat.