“By helping me focus on my team and CX reps focus on helping customers, Pathlight will continue to contribute to our growing business and revenue, customer satisfaction, and career growth for the team at Pair Eyewear.”
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Identify inefficiencies instantly
Say goodbye to manual data entry and delayed reporting. Get 360-degree view of performance in realtime to quickly spot performance issues, deliver in-the-moment coaching, and improve customer experience at every touchpoint.


Eliminate expensive wait time
Support customers with the right agent with the right skills in their moment of need, everytime. Leverage AI and industry-standard headcount prediction algorithms to forecast upcoming labor demands based on historical volume and performance.
Guard your business against vulnerability
Auto-analyze 100% of support calls, chats, emails, and other support channels and identify fraud activity, compliance breaches, and other quality gaps instantly.
