Retail & eCommerce

Convert shoppers into lifelong brand advocates

Coach your team to deliver exceptional customer experiences that improves customer effort score, boosts retention, and increases revenue.

“By helping me focus on my team and CX reps focus on helping customers, Pathlight will continue to contribute to our growing business and revenue, customer satisfaction, and career growth for the team at Pair Eyewear.”

Pair Eyewear logo.
Ben Segal
Senior Director of Customer Experience
CSAT increased from under 90% to 95% within months
Read Pair Eyewear’s case study

Identify inefficiencies instantly

Say goodbye to manual data entry and delayed reporting. Get 360-degree view of performance in realtime to quickly spot performance issues, deliver in-the-moment coaching, and improve customer experience at every touchpoint.

Diagram of Pathlight's Analytics features

Eliminate expensive wait time

Support customers with the right agent with the right skills in their moment of need, everytime. Leverage AI and industry-standard headcount prediction algorithms to forecast upcoming labor demands based on historical volume and performance.

Guard your business against vulnerability

Auto-analyze 100% of support calls, chats, emails, and other support channels and identify fraud activity, compliance breaches, and other quality gaps instantly.

Ready to get started?

Want to see a custom demo or get help finding the right plan? We’d love to chat.