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“Pathlight is really helpful for me, especially when tracking the KPI scores of my agents on a daily/weekly basis. I can easily monitor their scores and QA audits in one place. I like how simple and clean the interface is. It's very easy to navigate through the features. I also find it easy sending coaching logs and reminders to my team."
Tell a complete story of your team's performance
Get a 360-degree view of your player support performance with key goals, metrics, and trends—all in one place and updated in real-time.
Auto-analyze 100% of your service interactions
Quality matters when supporting players Proactively identify quality issues, compliance breaches, and fraud activity across all support channels in realtime.
Meet players in their moment of need
Deliver the right support at the right time with the right agents, Eliminate wait time by forecasting and scheduling the right number of agents based on historical volume and performance data.
