Financial Services & Insurance

Build trust and loyalty with exceptional support

Make customer service your strongest asset by coaching, staffing, and evaluating your team to deliver premiere service across any channel.

“For the first time, we have a platform that empowers advocates, managers, and leaders to manage day-to-day performance in one place. It is an absolute must-have for customer experience teams worldwide.”

Amber Aslanian
Head of Customer Experience Operations,
10%
Increase in individual & team performance across key metrics
Read Earnin's case study

Understand performance in realtime

Don’t be limited by manual reports that take weeks to consolidate and understand. Gain a holistic line of sight into team and agent performance, across every support system, to quickly identify gaps that is costing you revenue and customers in realtime.

Diagram of Pathlight's Analytics features
Diagram of Pathlight's QA features

Mitigate risks effortlessly at scale

Whether it is compliance breaches or fraud activity, auto-analyze 100% of customer service interactions across phone, email, chat, social, and other channels to proactively guard your business against vulnerability.

Meet customers in their moment of need

Whether it is compliance breaches or fraud activity, auto-analyze 100% of customer service interactions across phone, email, chat, social, and other channels to proactively spot quality gaps in realtime.

Ready to get started?

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