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“For the first time, we have a platform that empowers advocates, managers, and leaders to manage day-to-day performance in one place. It is an absolute must-have for customer experience teams worldwide.”
Understand performance in realtime
Don’t be limited by manual reports that take weeks to consolidate and understand. Gain a holistic line of sight into team and agent performance, across every support system, to quickly identify gaps that is costing you revenue and customers in realtime.
Mitigate risks effortlessly at scale
Whether it is compliance breaches or fraud activity, auto-analyze 100% of customer service interactions across phone, email, chat, social, and other channels to proactively guard your business against vulnerability.
Meet customers in their moment of need
Whether it is compliance breaches or fraud activity, auto-analyze 100% of customer service interactions across phone, email, chat, social, and other channels to proactively spot quality gaps in realtime.
