.svg)
.svg)
.svg)
"While we used to think we could only hit 95% of our goals, with Pathlight, we've consistently surpassed our customer effort score goal, increasing it by 4% over 2022, which I never thought we would be able to do."
Track performance and course-correct in realtime
Connect data across your tech stack and allow everyone, from leaders to the frontlines, to understand their performance in realtime. Improve manager-to-employee ratios and reduce costly agent turnover with AI-driven insights, automated coaching, and dynamic goals.
Scale omnichannel QA processes
Meet customer expectations and company standards, and boost agent performance across every touchpoint. Achieve 100% ticket coverage by automating QA processes and workflows with automated score suggestions, grader assignment, and AI-driven sentiment analysis, phrase detection, and spelling and grammar audits.
Make optimal staffing decisions
Schedule the right number of agents with the right skills at the right time to stay ahead of demand, improve customer experience, and reduce headcount expenses. Automate schedule creation and attendance workflows to drive efficiency and maximize productivity with predictive models that use historical data to accurately forecast future staffing needs.
Integrate with your tools
Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, NICE, Genesys, and many more.
