We meet with Matt Price, SVP at Zendesk, to discuss using continuous conversations to drive successful customer interactions, versatility as a manager, and measuring success for remote teams.
CXperts is a video podcast hosted by our Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon.
Ramon Icasiano meets with Ahmad Shabazz, Snap, Google, and Facebook Alum, to discuss the evolution of leadership, balancing your personal and professional brand, and how customer experiences in the metaverse may evolve.
CXperts Video Podcast: Ramon Icasiano meets with Colleen McCreary, an innovative leader to discuss how key strategic people decisions enabled success throughout the pandemic and what she’s doing now to help continue those wins in the future.
“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”