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CXperts by Pathlight

Alexander Kvamme

Want to help your teams achieve their best and delight your customers at every turn? Tune into CXperts, a podcast hosted by Alex Kvamme, Co-founder and CEO of Pathlight. In each episode, we dive into the hot topics around CX and EX highlighting leaders who are unleashing the potential of their teams and turning frontline success into company success.

“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”

Kim Torres
Quality Assurance Lead
Improvement in Customer Effort Score (CES)
Read Sunbasket's case study

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