In the news

Below you’ll find news stories showcasing the amazing success of Pathlight, the leading performance intelligence platform.

Top 8 KPIs for sales representatives

Providing team and individual tracking of key performance indicators (KPIs) aligns teams, improves outcomes, and increases revenue. KPIs measure progress based on specific business objectives that are set by strategic decisions. Successful KPIs for sales break down high-level goals into daily, weekly, monthly, or quarterly goals for different tasks that lead to sales success.

Customer service quality assurance: Best practices

With rising consumer expectations in recent years, providing excellent experiences is vital to acquire and retain customers in a business.

How you should measure customer satisfaction to improve retention rates

Customers are likely to repeat purchases with companies that offer outstanding customer service and prioritize customer satisfaction. Delighting customers improves an organization’s sales, recommendations, and public image and keeps companies ahead of the competition.

Pathlight Selected by Kia Central & South America to Boost Productivity And Efficiency of Dealer and Service Advisors with Performance Intelligence

What is contact center optimization?

As customer service expectations continue to rise, organizations must streamline processes and workflows to improve service delivery and provide better experiences. Contact center optimization ensures teams are equipped with the right tools and trainings to meet customer demand. This post defines call center optimization, its benefits, and seven approaches that can maximize call center productivity.

Which contact center metrics should you be tracking?

Providing customers with the best service is essential to succeed as a company. Call metrics tracking helps organizations determine if their support center provides customers with experiences that reflect business promises.

5 Tips for Delivering Next-Level Customer Service

Following customer service week, here’s a look at our takeaways, best practices, and tips for how to make your customer experience shine.

Thoughts on Current Hot Topics by Top CX Leaders

We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know how to deliver exceptional customer service that creates a competitive advantage for their businesses.

3 Ways to Deliver Better Customer Service by Leveraging Tools and Technology

Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience.

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