In my two decades of managing customer experience (CX) for major brands, one call stands out for the powerful lesson it offers. At the time, I led CX for an identity protection provider. The caller was distraught. Our front-line agent calmed her down enough to learn she was a grandmother who had recently started college. She had just been robbed of her money, credit cards, keys, ID, even her phone — but she was not a subscriber to our service. How should our CX team respond to this non-customer? If you are responsible for CX, you balance human nature, data, technology and vendors every day in your decisions and interactions. CX skills are built through experience and the lessons of others. Here are four such lessons for CX leaders which I found valuable.
Starting any business is full of challenges. Starting one in the middle of a global pandemic is on a whole other level. That reality didn't stop serial entrepreneur Rami Essaid from starting Finmark last June, but it did force him to take a different approach.
Whether new job opportunities or lateral shifts into another department, executives can get creative about what's next.
Employee management firm Pathlight used this pitch deck to raise $25 million in a round led by Insight Partners
The shift to remote working is changing the game for many of us. One company, Pathlight, is looking to make it easier--and closed a $25 million dollar Series B round to help it do so. Alexander Kvamme, the Co-founder & CEO of Pathlight, joined Cheddar to discuss.
The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep the channels of communication and management open, and for the individuals in those teams to have a sense of how well they are performing. Today, one of the startups that provides a team productivity app with that in mind is announcing a round of funding to fuel its growth.
Pathlight, a SaaS platform, has raised $25 million in financing. Insight Partners led the round with participation from other investors that included Kleiner Perkins and Quiet Capital.
Tony Owens, former President at Salesforce and senior executive at Oracle, has joined Pathlight’s board of directors.
Pathlight, a SaaS platform that helps organizations supercharge the performance of their customer-facing teams, today announced it has successfully completed a Service Organization Control (SOC) 2 Type I examination with a compliance certification beginning December 2, 2021.
Leading Real-time Performance Management (RPM) platform recognized for supercharging the performance of customer-facing teams
Former Head of Product Marketing at Zoom joins to lead go-to-market strategy and fuel next stage of company's growth