Policy Notice

By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Accept all
Deny
Preferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Content Library

Your unified resource center for all things Pathlight news, blogs, events and more.

Reset All

Pathlight Unveils the First Generative AI Manager

New solution powered by large language models provides employees with self-service autonomous guidance and coaching

Alexander Kvamme
August 10, 2023
•
News

Building a Resilient Contact Center with AI-Driven Performance Intelligence

Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.

Lauren England
August 10, 2023
•
5 min read
Blog

Elevate Productivity: Combine Quality Assurance with Performance Analytics

Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.

Shanthala Balagopal
August 10, 2023
•
21 min video
Webinar

Sunbasket makes QA 66% faster, reduces time spent on reporting by 60%, and improves Customer Effort Score by 4% with Pathlight

By adopting Pathlight to manage their entire QA process, run 1:1s, pull reports, and provide visibility to both agents and leadership, they’ve saved time, improved agent engagement, and seen customer service improve.

Shanthala Balagopal
August 10, 2023
•
9 min read
Case Study

A guide to contact center forecasting and scheduling

Find out how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately in this blog.

Shanthala Balagopal
August 10, 2023
•
8 min read
Blog

10 ways managers can show gratitude at work

Read these ten ideas on how to show gratitude to your team during the holiday season.

Janelle Raney
August 10, 2023
•
4 min read
Blog
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”

CLEAR Logo
Kim Torres
Quality Assurance Lead
4%
Improvement in Customer Effort Score (CES)
Read Sunbasket's case study

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.

See a Demo