Case Studies

We’re helping sales and customer support teams around the globe unlock their full potential. Hear their stories.

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Sunbasket makes QA 66% faster, reduces time spent on reporting by 60%, and improves Customer Effort Score by 4% with Pathlight

By adopting Pathlight to manage their entire QA process, run 1:1s, pull reports, and provide visibility to both agents and leadership, they’ve saved time, improved agent engagement, and seen customer service improve.

How Stitch Fix Turned to Performance Intelligence to Supercharge Their Frontline Teams

After implementing Pathlight, Stitch Fix has reduced handling times across their channels, improved CSAT, and employee engagement. This case study will review their build vs buy decision, lessons learned, achieved results, and what’s next.

How CLEAR Managers Went From Crunching Data to Coaching Their Teams Using Pathlight

Using Pathlight enables CLEAR managers and ambassadors to see how they’re performing in real-time, instead of relying on clunky spreadsheets and spending time in the office. With the mobile app and convenience of Pathlight, managers can stay on the floor, coaching ambassadors and improving the overall member experience. Internally, Pathlight provides visibility, communication channels, and opportunities for ambassadors to connect (and compete!) with each other, see and track their goals, and communicate with their managers.

How Pair Eyewear Slashed SLAs and Increased CSAT

Pair Eyewear designs and sells glasses with customizable tops that customers can take off, changing their glasses every day like they change their clothes. Since being funded on Shark Tank, Pair Eyewear has seen tremendous growth with annual revenue growing 10x year over year since 2020. Their team has scaled from five people to over 220 worldwide, 150 of whom are customer experience (CX) team members. To fuel their growth, the company also raised a $60M Series B funding round in 2021.

How Handshake Increased Enterprise Sales Performance by 53% with Pathlight

The global pandemic didn’t only change how college students get an education—it also changed how they find jobs when they graduate. Nearly all virtual, the current job market—from those seeking to those hiring—has had to adapt quickly to changing needs. Company and recruiting leaders have doubled down on virtual hiring, and studies show that Gen Z would prefer to go through the recruiting process virtually.

Building a Winning Culture with a Data-Driven Approach: A fireside chat with Patrick Buckley, Twilio’s Global Director of SDRs

Patrick Buckley, Twilio's Global Director of SDRs, shares his top tips for building a winning culture with a data-driven approach.

Alpha Foundations Wins Big with Pathlight: 2X Appointments Booked + 25% Cost Reduction per Appointment

Alpha Foundations needed to transform their performance management process to achieve their aggressive growth plans. The ROI on Pathlight came quickly— Alpha Foundations doubled the number of appointments booked while reducing their cost per appointment by 25%.

Greenhouse Support enhances performance management with Pathlight

Greenhouse's renowned Support team gains real-time visibility into performance and clarity around expectations and goals with Pathlight's Realtime Performance Management (RPM) platform.