"Within 24 hours of implementing Pathlight Conversation Intelligence, we discovered an opportunity to improve agent performance and quickly took action. The decisive measures we implemented, guided by Pathlight's insights, led to a double-digit percent increase in our QA scores."
"Now with Pathlight CI, every single conversation gets transcribed and graded using our same scorecard automatically. The AI is learning our company, and using that knowledge to determine if a customer is happy or not, and if the rep followed our process or not."
"With Pathlight CI, we found a platform that gave us a detailed but panoramic view of how successfully our team members are embodying our brand in customer conversations. We can also highlight when our team is doing well and celebrate those moments!"