Build schedules in minutes. Easily create, visualize, and publish schedules for multiple channels, timezones, and activities with an easy-to-use scheduling interface.
Make informed staffing decisions. Leverage AI and industry-standard headcount prediction to forecast upcoming labor demands based on historical volume and performance.
Allow agents to create, submit, and manage timecards from a single interface. Manage approval processes and streamline payroll by integrating with your existing payroll systems.
Tracking attendance and schedule adherence at the activity level to proactively mitigate inefficiencies and uncover insights to improve support operations.