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Workforce Optimization (Beta)

Streamline frontline operations

Schedule the right number of agents at the right time to stay ahead of demand, improve customer experience, and reduce headcount expenses.

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Drop time-consuming spreadsheets 

Build schedules in minutes. Easily create, visualize, and publish schedules for multiple channels, timezones, and activities with an easy-to-use scheduling interface.

Eliminate guesswork. Future-proof scheduling with AI

Make informed staffing decisions. Leverage AI and industry-standard headcount prediction to forecast upcoming labor demands based on historical volume and performance.

Improve agent experience. Simplify attendance processes

Allow agents to create, submit, and manage timecards from a single interface. Manage approval processes and streamline payroll by integrating with your existing payroll systems. 

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Understand scheduling efficacy. Get realtime insights

Tracking attendance and schedule adherence at the activity level to proactively mitigate inefficiencies and uncover insights to improve support operations.

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