Build schedules in minutes
Drop time-consuming spreadsheets. Easily create, visualize, and publish schedules for multiple channels, timezones, and activities with an easy-to-use scheduling interface.
Make informed staffing decisions
Eliminate guesswork. Future-proof scheduling with AI and industry-standard headcount prediction to forecast upcoming labor demands based on historical volume and performance.
Streamline attendance management
Connect your ticketing system to get accurate data and insights on time worked, and streamline payroll by integrating with your existing payroll systems.
Understand scheduling efficacy
Tracking attendance and schedule adherence at the activity level to proactively mitigate inefficiencies and uncover insights to improve support operations.
"The Pathlight Workforce Tool is super straightforward to use and our team really appreciates being able to see their schedules clearly alongside the rest of the team's schedule. We are able to make updates throughout the day in real time if we need to make adjustments to our team's shifts and activities."
With Pathlight WFM you get:
Streamline support operations to meet demand at scale.