Conversation Analytics & Reporting

Conversation Analytics & Reporting

Conversation Analytics & Reporting

Conversation Analytics & Reporting

The metrics you need at your fingertips

The metrics you need at your fingertips

The metrics you need at your fingertips

The metrics you need at your fingertips

Keep a pulse on what's happening at the front-lines and detect emergent trends and themes that need immediate attention. Take learnings from your insights to report back to your C-suite and drive business outcomes.

With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.

With the power of Generative AI, analyze every single customer interaction and unlock a deeper understanding of customer neeDistill thousands of customer insights in seconds to tackle your most pressing business issues as they occur.

Keep a pulse on what's happening at the front-lines and detect emergent trends and themes that need immediate attention. Take learnings from your insights to report back to your C-suite and drive business outcomes.

Real-time dashboards & reporting

Real-time dashboards & reporting

Real-time dashboards & reporting

Get real-time visibility into top and trending tags. Analyze customer intent, agent and customer sentiment, resolutions rates, and much more. Use account-level views to keep a pulse on daily, weekly, and monthly trends.

Get real-time visibility into top and trending tags. Analyze customer intent, agent and customer sentiment, resolutions rates, and much more. Use account-level views to keep a pulse on daily, weekly, and monthly trends.

Find the needle in the haystack with powerful filters and search

Find the needle in the haystack with powerful filters and search

Find the needle in the haystack with powerful filters and search

Filter conversations using insights and metadata

Search for exact phrases with Keyword Search

Search for broad concepts with AI Search

Sync back to your data warehouse

Sync back to your data warehouse

Sync back to your data warehouse

Add Conversation Intelligence insights into your internal reports and dashboards by syncing Echo AI with your data warehouse.

Add Conversation Intelligence insights into your internal reports and dashboards by syncing Echo AI with your data warehouse.

Monitor critical trends with alerts

Monitor critical trends with alerts

Monitor critical trends with alerts

Create saved searches that trigger webhook alerts any time a new conversation is detected that meets the filter criteria. Get notified when new tags or insights start to trend.

Create saved searches that trigger webhook alerts any time a new conversation is detected that meets the filter criteria. Get notified when new tags or insights start to trend.

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

Sync in conversations, sync out actions and insights

Hugo Munday

Director of Customer Service

"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."

Hugo Munday

Director of Customer Service

"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."

Hugo Munday

Director of Customer Service

"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."

Hugo Munday

Director of Customer Service

"With Echo AI, we found a platform that gave us a detailed but panoramic view of our brand, marketing effectiveness, website functionality, and how successfully our team members are embodying our brand in customer conversations."

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.

Request a demo and we'll show you what Echo AI can do with your conversations.