Workforce Management

Meet demand at scale

Schedule the right number of agents at the right time to stay ahead of demand, improve customer experience, and reduce headcount expenses.

Greenhouse ZD
Pair Eyewear ZD
Earnin ZD
Greenhouse ZD
Pair Eyewear ZD
Earnin ZD

Build schedules in minutes

Drop time-consuming spreadsheets. Easily create, visualize, and publish schedules for multiple channels, timezones, and activities with an easy-to-use scheduling interface.

Make informed staffing decisions

Eliminate guesswork. Future-proof scheduling with AI and industry-standard headcount prediction to forecast upcoming labor demands based on historical volume and performance.

Streamline attendance management

Connect your ticketing system to get accurate data and insights on time worked, and streamline payroll by integrating with your existing payroll systems. 

Understand scheduling efficacy

Tracking attendance and schedule adherence at the activity level to proactively mitigate inefficiencies and uncover insights to improve support operations.

"The Pathlight Workforce Tool is super straightforward to use and our team really appreciates being able to see their schedules clearly alongside the rest of the team's schedule. We are able to make updates throughout the day in real time if we need to make adjustments to our team's shifts and activities."

Head of Customer Success
Publicly-traded Financial Services company
75%
Decrease in time spent scheduling

With Pathlight WFM you get:

Streamline support operations to meet demand at scale.

Scheduling
Easily create, visualize, and publish schedules for multiple channels, time zones, and activities.
Attendance
Create timecards, track attendance, and manage approval workflows.
Forecasting
Predict upcoming labor demands based on historical volume and scheduling data.
Reporting
Measure and visualize custom workforce metrics such as shrinkage, occupancy, and more.
Adherence
Understand schedule efficacy and how well agents follow their schedules in realtime.
3rd Party Tracking
Connect your ticketing system to Pathlight to get accurate insights on schedule adherence and attendance.

Ready to get started?

Want to see a custom demo or get help finding the right plan?
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