Message.
Pathlight logo.
Quality Assurance (QA)

Empower excellent conversations

Ditch spreadsheets and forms. Streamline your QA and coaching process today.

Focus. Prioritize. Close. Celebrate.

Pathlight combines team and individual performance metrics with powerful coaching and communication tools to empower reps to focus on what matters: results.

Pathlight dashboard.
Health indicator.
Outstanding performance.
Team performance.
Communication.
Pathlight dashboard.

With Pathlight you get:

Message Icon

Omnichannel Support

QA conversations across chat, email, and phone.

Scorecard 2

Custom Scorecards

Customize scorecards to meet your business and support needs. 

Auto Assign Icon

Automatic Assignment

Assign tickets to graders based on tags, ticket status, and other fields.

Magnify Icon 3

Root-cause Analysis

Drill down QA scores to identify specific interactions that caused poor CSAT. 

Grammar 2

AI Assistance

Automatically detect sentiment, spelling and grammatical errors, and specific phrases.

Share Icon

Grade Sharing & Appeals

Automate grade sharing and ensure fairness through integrated appeal process

Side by Side 2

Side-by-side view

View agent interactions and QA scorecards side-by-side.

Scorecard 2

Score Correlation

Correlate CSAT with quality scores for individuals and teams.

Annotate Icon 3

Annotations

Highlight specific text or interactions to deliver focused feedback.

List.
Scorecard.
CSAT.

Customize your goals and metrics

Leverage dozens of templates or create your own custom goals with powerful metric creation workflows.

Consolidate all of your metrics in one place

Integrate QA with performance analytics to deliver personalized coaching and improve customer interactions.

Employee ranking.
Employee ranking.
Pathlight logo.

This is a dummy content. Publish the site to see the slides. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Jonathan William
CEO & Founder at MeUndies
18x roi
in One Year

This is a dummy content. Publish the site to see the slides. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Jonathan William
CEO & Founder at MeUndies
18x roi
in One Year
Ben Segal

“Our end goal is to provide a great service to customers, and Pathlight is how I'm able to ensure that we're doing that”

Ben Segal
Senior Director of CX at Pair Eyewear
50%
Decrease in Customer Response Times
Devon Nguyen

"Using Pathlight helps directors understand, for each AE, where they need to focus time, which tactics will improve their performance, and how to drive engagement.”

Devon Nguyen
Senior RevOps Manager
53%
Increase in Enterprise Sales Performance
Caylen McDonald

“It’s been great to have that increased visibility into coaching and 1-on-1s. Those are intangibles that I can't know unless I have someone directly telling me what they are. Getting real insight into those agenda items has been super helpful.”

Caylen McDonald
Customer Experience Manager
Jimmy Hahn

“With Pathlight, CLEAR Ambassadors have instant access on their mobile phone to track their own goals. Managers can send messages to recognize wins achieved by certain individuals or to a whole team. Pathlight has been huge for maintaining a positive culture.”

Jimmy Hahn
VP Operations
Patrick Buckley

“The ultimate 1:1 is when “I don't have to do anything, but respond to what the rep is bringing to me...They're outlining what their target is or what their goal is and are asking, how can I get there? How can I improve? And that's a great conversation. That's a conversation that builds trust.”

Patrick Buckley
Global Director of SDR team, Twilio

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.