Eliminate data silos
The days of managing multiple tabs and spreadsheets are over. Get a holistic line of sight into team and individual performance, across all your support systems, in a single pane of glass.
Performance at a glance
Is your team crushing it? Who needs help? Our algorithms analyzes performance data against your organization’s top metrics and presents actionable summary with coaching recommendations.
Automate performance benchmarks
Eliminate guesswork. Leverage AI to dynamically set goals for every metric, team, and individual, based on historical performance.
Bring out the best in everyone
Drive transparency, accountability, and friendly camaraderie. Celebrate wins and gamify performance with gifts, shoutouts, and leaderboards.
Deliver personalized coaching at scale
Throw out the one size fits all coaching approach. Deliver personalized coaching at scale with data-driven 1:1s, dynamic mini-goals, and realtime performance insights.
Integrate with your tools
Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, NICE, Genesys, and many more.
"The biggest revelation rolling out Pathlight has obviously been the real‑time daily data, and, at the edge of that, seeing agents engage with the platform and self-direct on certain metrics. Having access to that data on an immediate basis has proven critical for us."