Pathlight Pricing

Everything you need to supercharge your team’s performance at an incredible value.

Basic

$30

/User/Month

billed annually

For teams who need performance intelligence + QA with one data source

Performance Intelligence from 1 data source

10 metrics

Performance Management

1-on-1s

Mini-goals

AI-powered Goal Setting

Employee Engagement

1-on-1s

Quality Assurance

Request a Demo

Compare Pricing Plans

Heading

View Job Post

Pathlight Pricing Plans

Basic

Standard

Advanced

Annual Subscription Term

$30

$50

Contact Sales

Performance Intelligence

Metrics

✅

❌

✅

❌

✅

❌

✅

Data Sources

✅

❌

✅

❌

✅

❌

✅

Unlimited

User Directory Sync

✅

❌

✅

Manual

✅

❌

✅

Manual

✅

❌

✅

Automatic

Multi-Department Support

✅

❌

✅

❌

✅

Multiple

✅

❌

✅

Multiple

Data Refresh Rate

✅

❌

✅

Hourly

✅

❌

✅

Hourly

✅

❌

✅

Customizable

Data Exports

✅

❌

✅

Not available

✅

❌

✅

CSV

✅

❌

✅

CSV and API

Message History Retention

✅

❌

✅

90 days

✅

❌

✅

Unlimited

✅

❌

✅

Unlimited

Employee Data Retention

✅

❌

✅

1 month

✅

❌

✅

12 months

✅

❌

✅

Customizable

Performance Management

Health Score

✅

❌

✅

❌

✅

❌

✅

AI-powered Goal Setting

✅

❌

✅

❌

✅

❌

✅

Mini-Goals

✅

❌

✅

❌

✅

❌

✅

Tasks

✅

❌

✅

❌

✅

❌

✅

Org chart navigation

✅

❌

✅

❌

✅

❌

✅

Manager Communications Summary

✅

❌

✅

❌

✅

❌

✅

Employee Engagement

1-on-1s with Calendar Integration

✅

❌

✅

❌

✅

❌

✅

Announcement & Acknowledgement

✅

❌

✅

❌

✅

❌

✅

Applause and GIFts

✅

❌

✅

❌

✅

❌

✅

Team Feeds

✅

❌

✅

❌

✅

❌

✅

Quality Assurance

Standard and Custom Templates

✅

❌

✅

❌

✅

❌

✅

Side-by-Side View

✅

❌

✅

❌

✅

❌

✅

Automatic Assignment

✅

❌

✅

❌

✅

❌

✅

Grade Sharing

✅

❌

✅

❌

✅

❌

✅

Appeals

✅

❌

✅

❌

✅

❌

✅

CSAT & Quality Score Correlation

✅

❌

✅

❌

✅

❌

✅

Root-cause Analysis

✅

❌

✅

❌

✅

❌

✅

AI-powered Interaction Insights

✅

❌

✅

❌

✅

❌

✅

Compliance

✅

❌

✅

❌

✅

❌

✅

Annotations

✅

❌

✅

❌

✅

❌

✅

Sentiment Analysis

✅

❌

✅

❌

✅

❌

✅

Phrase Tracking

✅

❌

✅

❌

✅

❌

✅

Grammar and Spelling

✅

❌

✅

❌

✅

❌

✅

Security & Compliance

SSO

✅

❌

✅

Social SSO

(Google, Facebook, LinkedIn, Twitter)

✅

❌

✅

Social & SAML SSO

✅

❌

✅

Social & SAML SSO

Analytics & Reporting

User Adoption & Activity

✅

–

❌

✅

–

❌

✅

Manual

✅

–

❌

✅

Automatic

User Content Auditing

✅

–

❌

✅

–

❌

✅

–

❌

✅

Yes

Support

Implementation & Training

✅

❌

✅

10 hours

✅

❌

✅

20 hours

✅

❌

✅

40 hours

Account Support

✅

❌

✅

Customer Support

✅

❌

✅

Customer Success Manager

✅

❌

✅

Dedicated Customer Success Manager

Guaranteed Response Time

✅

❌

✅

Monday - Friday

6a-5p PST

✅

❌

✅

Monday - Friday

6a-5p PST

✅

❌

✅

24x7

Extend Pathlight Capabilities With These Add-Ons

Heading

View Job Post

Performance Metrics

per user / per month

for 5 additional metrics

Data Sources

$10

per user / per month

for each additional data source

SAML SSO

per user / per month

for Basic Plans

See ROI Within Days

Pair Eyewear slashed response time SLA and increased CSAT from under 90% to 95% and above.

hrs

Me Undies reduced employee workload by over 4 hours per week by delivering real-time performance data to the entire organization, and granting leadership visibility into coaching across the frontline.

Handshake saw a 53% increase in enterprise sales performance with Mini Goals

Pathlight Success Stories

Case Study

How Pair Eyewear Slashed SLAs and Increased CSAT

Pair Eyewear designs and sells glasses with customizable tops that customers can take off, changing their glasses every day like they change their clothes. Since being funded on Shark Tank, Pair Eyewear has seen tremendous growth with annual revenue growing 10x year over year since 2020. Their team has scaled from five people to over 220 worldwide, 150 of whom are customer experience (CX) team members. To fuel their growth, the company also raised a $60M Series B funding round in 2021.

How Handshake Increased Enterprise Sales Performance by 53% with Pathlight

The global pandemic didn’t only change how college students get an education—it also changed how they find jobs when they graduate. Nearly all virtual, the current job market—from those seeking to those hiring—has had to adapt quickly to changing needs. Company and recruiting leaders have doubled down on virtual hiring, and studies show that Gen Z would prefer to go through the recruiting process virtually.