Pathlight Pricing

Everything you need to supercharge your team’s performance at an incredible value.

Basic
$30
/User/Month
billed annually

For teams who need performance intelligence + QA with one data source

Performance Intelligence from 1 data source
10 metrics
Performance Management
1-on-1s
Mini-goals
AI-powered Goal Setting
Employee Engagement
1-on-1s
Quality Assurance
Most Popular
Standard
$50
/User/Month
billed annually

For teams who need performance intelligence + QA with multiple data sources

Everything in Basic
3 data sources
30 metrics
Unlimited data retention
12-month employee data retention
Advanced user authentication
Customer Success Manager with Business Reviews
Advanced
Let’s talk!

For teams that need it all, with advanced customization

Everything in Standard
Unlimited data sources
50 metrics
Unlimited data retention
Automatic org chart syncing
Customizable employee data retention
Dedicated Customer Success Manager with Quarterly Business Reviews

Compare Pricing Plans

Pathlight Pricing Plans
Basic
Standard
Most Popular
Advanced
Annual Subscription Term

Per user per month

Performance Intelligence
Metrics

Number of performance metrics tracked within Pathlight.

10
30
50
Data Sources

Number of 3rd party systems connected to Pathlight.

1
3
Unlimited
User Directory Sync

Sync organizational chart within Pathlight.

Manual
Manual
Automatic
Multi-Department Support

Number of departments connected to Pathlight.

1
Multiple
Multiple
Data Refresh Rate

Sync 3rd party systems data within Pathlight.

Hourly
Hourly
Customizable
Data Exports

Export performance and QA data from Pathlight.

Not available
CSV
CSV and API
Message History Retention

View historical feedback sent to agents and frontline users.

90 days
Unlimited
Unlimited
Employee Data Retention

View historical performance metrics of employees.

1 month
12 months
Customizable
Performance Management 
Health Score

Quickly assess team performance across essential metrics relevant to your business.

AI-powered Goal Setting

Leverage AI to automatically set individual or team goals based on historical performance.

Mini-Goals

Set short term goals for each team or individual to achieve larger business objectives.

Tasks

Create focused tasks and target dates to achieve goals.

Org chart navigation

View performance across the organizational chart with the ability to drill down to teams and individual levels.

Manager Communications Summary

Get a consolidated view of coaching and communication across the entire organization.

Employee Engagement
1-on-1s with Calendar Integration

Leverage and customize pre-built 1:1 templates that integrate with existing calendars and surface performance metrics.

Announcement & Acknowledgement

Broadcast updates to your team and ensure everyone has read it by mandating acknowledgment.

Applause and GIFts

Celebrate wins and accomplishments with multi-media gifts and applause messages.

Team Feeds

Get an aggregated view of performance and engagement data.

Quality Assurance
Standard and Custom Templates

Leverage pre-built templates or create custom scorecards.

Side-by-Side View

View agent interactions and QA scorecards side-by-side.

Automatic Assignment

Assign tickets to graders based on tags, ticket status, and other fields.

Grade Sharing

Automatically share grades with agents for instant feedback to improve performance.

Appeals

Agents can provide context and submit appeals on grades.

CSAT & Quality Score Correlation

Correlate CSAT with quality scores across individuals and teams.

Root-cause Analysis

Perform root cause analysis on interactions that result in poor CSAT or churn.

AI-powered Interaction Insights

Use machine learning for get information to help graders fill out their scorecards.

Compliance

Auto failing based on customizable business rules.

Annotations

Highlight specific text or interactions to deliver focused feedback.

Sentiment Analysis

Automatically analyze agent interactions to pull out tone and sentiment to help graders answer questions

Phrase Tracking

Leverate machine learning to automatically match and detect near phrases specified by users.

Grammar and Spelling

Identify grammar and spelling errors in the agent interaction.

Security & Compliance
SSO

Implement secure user authentication and access.

Social SSO
(Google, Facebook, LinkedIn, Twitter)
Social & SAML SSO
Social & SAML SSO
Analytics & Reporting
User Adoption & Activity

View user access and activity on Pathlight.

Manual
Automatic
User Content Auditing

Access and audit messages sent within Pathlight

Yes
Support
Implementation & Training

10 hours
20 hours
40 hours
Account Support

Customer Support
Customer Success Manager
Dedicated Customer Success Manager
Guaranteed Response Time

Monday - Friday
6a-5p PST
Monday - Friday
6a-5p PST
24x7

Extend Pathlight Capabilities With These Add-Ons

Performance Metrics
$5
per user / per month
for 5 additional metrics
Data Sources
$10
per user / per month
for each additional data source
SAML SSO
$5
per user / per month
for Basic Plans

See ROI Within Days

50
%

Pair Eyewear slashed response time SLA and increased CSAT from under 90% to 95% and above.

4
hrs

Me Undies reduced employee workload by over 4 hours per week by delivering real-time performance data to the entire organization, and granting leadership visibility into coaching across the frontline.

53
%

Handshake saw a 53% increase in enterprise sales performance with Mini Goals

Pathlight Success Stories

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.