State of Sales & CX Ebook

Improve engagement, retention, and productivity of CX and Sales teams

Do your employees have a clear answer to the question “How am I doing?” If they’re like the majority of our respondents they don’t—in spite of wanting data-driven performance metrics and feedback. This lack of actionable insights is leading to higher turnover, lower engagement, and decreased bottom-line growth as employees look elsewhere to organizations that are empowering CX and Sales teams with realtime performance insights.

Download The State of CX and Sales Frontlines: Engagement, Retention, and Productivity of Customer Support and Sales Teams eBook to get a view of the state of front-line Sales and CX teams and learn how they can leverage realtime performance intelligence to improve performance, productivity, and employee engagement while contributing to customer outcomes.

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The State of CX and Sales Frontlines: Engagement, Retention, and Productivity of Customer Support and Sales Teams Ebook
Accuhealth
Kia
Wonolo
Kogan
Earnin
Sun Basket
Reformation
Segment
Gloss Genius
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear
MeUndies
Accuhealth
Kia
Greenhouse ZD
Pair Eyewear ZD
Kogan ZD
Earnin ZD
Wonolo
Kogan
Earnin
Sun Basket
Reformation
Segment
Gloss Genius
Greenhouse
Twilio
Handshake
CLEAR
Pair Eyewear
MeUndies

Unlock Your Team’s Full Potential
With Performance Intelligence

Performance Intelligence

Realtime performance intelligence

Close your browser tabs and stop refreshing reports. Pathlight allows everyone, from leaders to the front lines, to understand their performance in real time.

Employee performance.
CSAT goal.
New personal best.
Performance indicator.
Employee ranking.
Employee ranking.
Employee ranking.
Girl smiling.
Employee ranking.
Team communication

Manage in realtime with real data

Move from monthly to realtime performance management with a single Health Score, automatic 1:1 agendas, intelligent Mini Goals, and coaching on customer interactions. Data is instantly available at all levels of your organization.

Data Driven Coaching

Data Driven Coaching

Your command center to manage, coach, and lead like a pro. With intelligent alerts and one-click messaging, you can course correct instantly and keep everyone moving in lock step. One-on-Ones are productive with transparency on metrics.

Line graph.
Coaching templates.
Scorecard.
CSAT.
five stars
QA & Conversation Coaching

Empower excellent conversations

Quality Assurance of customer interactions are easy to review and add to your complete view of performance metrics for coaching and improving customer outcomes. With QA intelligence and an easy interface, more interactions get graded.

Integrate with your tools

Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, Five9, RingCentral, Lessonly, and even your data warehouse.

and many more...

Why Pathlight?

When all levels of the organization have the same data in realtime, you empower employees with visibility, agility, and alignment to drive business outcomes for your sales and customer service teams.

1

Visibility

Employees have real-time insight and clarity on the path to success from day one, empowering them to effectively manage their time, effort, and career.

2

Agility

Managers can proactively track performance, identify inefficiencies, and deliver data-driven coaching to drive business results.

3

Alignment

Leaders have a single-screen view of performance, coaching, and communication across the organization for data-driven management.

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