Frost & Sullivan eBook

Drive Employee Productivity and Optimize Team Efficiency with Realtime Performance Intelligence

Forward-looking businesses are turning to realtime performance insights, data-driven coaching, and actionable feedback to increase efficiency, ensure company-wide alignment, and empower employees to perform at their professional best.

Download Frost and Sullivan’s latest ebook to understand how Performance Intelligence can elevate the employee and customer experience, including:

  • Best practices to motivate and fuel productivity
  • Strategies to reduce performance issues
  • How to eliminate the enablement gap
  • Importance of Performance Management with Quality Management
  • Tips for selecting right solution provider
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Frost and Sullivan eBook Teaser Image
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Unlock Your Team’s Full Potential
With Performance Intelligence

Performance Intelligence

Realtime performance intelligence

Close your browser tabs and stop refreshing reports. Pathlight allows everyone, from leaders to the front lines, to understand their performance in real time.

Employee performance.
CSAT goal.
New personal best.
Performance indicator.
Employee ranking.
Employee ranking.
Employee ranking.
Girl smiling.
Employee ranking.
Team communication

Manage in realtime with real data

Move from monthly to realtime performance management with a single Health Score, automatic 1:1 agendas, intelligent Mini Goals, and coaching on customer interactions. Data is instantly available at all levels of your organization.

Data Driven Coaching

Data Driven Coaching

Your command center to manage, coach, and lead like a pro. With intelligent alerts and one-click messaging, you can course correct instantly and keep everyone moving in lock step. One-on-Ones are productive with transparency on metrics.

Line graph.
Coaching templates.
Scorecard.
CSAT.
five stars
QA & Conversation Coaching

Empower excellent conversations

Quality Assurance of customer interactions are easy to review and add to your complete view of performance metrics for coaching and improving customer outcomes. With QA intelligence and an easy interface, more interactions get graded.

Integrate with your tools

Pathlight integrates with dozens of platforms, such as Salesforce, Zendesk, Five9, RingCentral, Lessonly, and even your data warehouse.

and many more...

Why Pathlight?

When all levels of the organization have the same data in realtime, you empower employees with visibility, agility, and alignment to drive business outcomes for your sales and customer service teams.

1

Visibility

Employees have real-time insight and clarity on the path to success from day one, empowering them to effectively manage their time, effort, and career.

2

Agility

Managers can proactively track performance, identify inefficiencies, and deliver data-driven coaching to drive business results.

3

Alignment

Leaders have a single-screen view of performance, coaching, and communication across the organization for data-driven management.

Ready to get started?

Want to see a custom demo or get help finding the right plan?
We’d love to chat.