Why Generative AI is the future of Conversation Intelligence
CallMiner uses Legacy ML models, that are slow to implement, high cost and inflexible. They require vast amounts of training data and can’t adapt to unique business needs. Enter Generative AI: a game-changer with superior reasoning abilities that requires zero training. With Pathlight's advanced Conversation Intelligence (CI) platform, businesses can now analyze, score, and tag 100% of customer interactions from day one.
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comprehensive features included
Pathlight: A faster, more accurate, and intuitive CallMiner alternative
Key Pathlight differentiators:
Complex queries made simple
CallMiner requires a specific syntax for searching conversations, while Pathlight focuses on intuitive filtering. This enables non-technical users to quickly find valuable insights using a simple filtering system. No more need for specialists, everyone can become an analyst.
Proactive VoC: You don’t know what you don’t know
Traditional tools are limited to monitoring known issues. Pathlight uses Generative AI Agents to pick out trends and opportunities that would have previously gone unnoticed. Now, you can finally get an answer to questions like “Why are my customers reaching out?” or “Why did this group of customers churn?”
Instant insights: From months to real-time
Tools such as CallMiner require a team of analysts to mine data and produce reports over the course of a quarter. Pathlight brings in a paradigm shift with instant, in-app insights and unparalleled time to value.
Best in-class transcription accuracy
Accurately transcribing customer calls is critical to uncovering valuable intel. Your analysis is only as good as your transcription accuracy and may contact centers use obsolete technology that creates inaccurate transcripts.
Using powerful AI trained on 650,000 hours of voice data, Pathlight Conversation Intelligence delivers 80% transcription accuracy compared to CallMiner’s 60% accuracy.
Why customers choose Pathlight