Blog
Insights designed to help you and your teams level up performance.
Customer service quality assurance: Best practices
With rising consumer expectations in recent years, providing excellent experiences is vital to acquire and retain customers in a business.
Customer service quality assurance: Best practices
With rising consumer expectations in recent years, providing excellent experiences is vital to acquire and retain customers in a business.
How you should measure customer satisfaction to improve retention rates
Customers are likely to repeat purchases with companies that offer outstanding customer service and prioritize customer satisfaction. Delighting customers improves an organization’s sales, recommendations, and public image and keeps companies ahead of the competition.
How you should measure customer satisfaction to improve retention rates
Customers are likely to repeat purchases with companies that offer outstanding customer service and prioritize customer satisfaction. Delighting customers improves an organization’s sales, recommendations, and public image and keeps companies ahead of the competition.
What is contact center optimization?
As customer service expectations continue to rise, organizations must streamline processes and workflows to improve service delivery and provide better experiences. Contact center optimization ensures teams are equipped with the right tools and trainings to meet customer demand. This post defines call center optimization, its benefits, and seven approaches that can maximize call center productivity.
.jpeg)
What is contact center optimization?
As customer service expectations continue to rise, organizations must streamline processes and workflows to improve service delivery and provide better experiences. Contact center optimization ensures teams are equipped with the right tools and trainings to meet customer demand. This post defines call center optimization, its benefits, and seven approaches that can maximize call center productivity.
Which contact center metrics should you be tracking?
Providing customers with the best service is essential to succeed as a company. Call metrics tracking helps organizations determine if their support center provides customers with experiences that reflect business promises.
%20(1).png)
Which contact center metrics should you be tracking?
Providing customers with the best service is essential to succeed as a company. Call metrics tracking helps organizations determine if their support center provides customers with experiences that reflect business promises.
5 Tips for Delivering Next-Level Customer Service
Following customer service week, here’s a look at our takeaways, best practices, and tips for how to make your customer experience shine.
5 Tips for Delivering Next-Level Customer Service
Following customer service week, here’s a look at our takeaways, best practices, and tips for how to make your customer experience shine.
Thoughts on Current Hot Topics by Top CX Leaders
We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know how to deliver exceptional customer service that creates a competitive advantage for their businesses.
Thoughts on Current Hot Topics by Top CX Leaders
We’ve been talking to some of the top minds in customer experience organizations in our CXperts by Pathlight podcast. Their insights are inspirational and a true gift from their years of experience growing companies and managing teams. These leaders know how to deliver exceptional customer service that creates a competitive advantage for their businesses.
3 Ways to Deliver Better Customer Service by Leveraging Tools and Technology
Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience.
3 Ways to Deliver Better Customer Service by Leveraging Tools and Technology
Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience.
Why Zendesk Customers Love Pathlight
Adding Pathlight to Zendesk gives your customer experience and support teams full transparency to understand how they are doing. Here are the top reasons why Zendesk customers choose Pathlight for managing their support team performance and operations.
Why Zendesk Customers Love Pathlight
Adding Pathlight to Zendesk gives your customer experience and support teams full transparency to understand how they are doing. Here are the top reasons why Zendesk customers choose Pathlight for managing their support team performance and operations.
Ensure Quality — and a Great CX Experience — With These 5 tips for Creating a QA Scorecard
QA scorecards are a great way to ensure a consistently great customer experience and empower your team along the way—both of which are great for your business. Here’s a look at what a QA scorecard is, how to create your own, and best practices to follow along the way.
Ensure Quality — and a Great CX Experience — With These 5 tips for Creating a QA Scorecard
QA scorecards are a great way to ensure a consistently great customer experience and empower your team along the way—both of which are great for your business. Here’s a look at what a QA scorecard is, how to create your own, and best practices to follow along the way.
“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”
