Coverage

Pathlight’s CEO on Productivity Tools, “Spying”, and Team Performance

Self-management is the future of management — especially in a world where hybrid / remote work is permanent.

Last updated on:

September 16, 2022

December 3, 2020

•

Want to see a custom demo of Pathlight or get help finding the right plan? We'd love to chat.

Request a Demo

Sign up for our newsletter

Be the first to learn about our latest manager interviews, articles, and customer stories.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Latest Release

Blog

Building a Resilient Contact Center with AI-Driven Performance Intelligence

Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.

Elevate Productivity: Combine Quality Assurance with Performance Analytics

Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.

Sunbasket makes QA 66% faster, reduces time spent on reporting by 60%, and improves Customer Effort Score by 4% with Pathlight

By adopting Pathlight to manage their entire QA process, run 1:1s, pull reports, and provide visibility to both agents and leadership, they’ve saved time, improved agent engagement, and seen customer service improve.