Adding Pathlight to Zendesk gives your customer experience and support teams full transparency to understand how they are doing. Here are the top reasons why Zendesk customers choose Pathlight for managing their support team performance and operations.
QA scorecards are a great way to ensure a consistently great customer experience and empower your team along the way—both of which are great for your business. Here’s a look at what a QA scorecard is, how to create your own, and best practices to follow along the way.
CXperts: Alexander Kvamme meets with Jen Burton, Head of Customer Support at Digit, to discuss a career journey to CX leadership. Including building communities, working in product, being at start-ups, and going through acquisitions, to navigating the balance of managing in-house and offshore teams.