A quick one minute video showing how you can use Pathlight's AI-driven quality assurance software.
Are your frontline agents feeling burnt out? Here’s how to support them—and prevent burnout on your team
When it comes to one-on-ones, we know several things: They’re very important for your team’s engagement and success, yet they often get rescheduled or deprioritized. They can be dreadful if you’re not prepared, but when you are prepared, they have an outsized opportunity to impact success—and the same goes for your reports. And finally, when they’re unstructured, they can feel like a waste of time.