Pathlight performance management platform – streamlines the management process
The analogy I often use is that Pathlight is like a weather app for your career. You shouldn’t have to look at reports to understand how you are doing, just like you shouldn’t have to read a barometer to check if it’s going to rain. Software should do that for you.
Sign up for our newsletter
Be the first to learn about our latest manager interviews, articles, and customer stories.
Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.
Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.
By adopting Pathlight to manage their entire QA process, run 1:1s, pull reports, and provide visibility to both agents and leadership, they’ve saved time, improved agent engagement, and seen customer service improve.