Holiday CX Lessons Learned: An Operating Guide for the Future

Our global supply chain is a marvelous mechanism, finely tuned and optimized for speed and efficiency. Yet despite being resilient, it can’t wave a magic wand and instantly overcome port delays, a shortage of truck drivers or factory shutdowns. Over the recent holidays, supply chain troubles triggered unhappy customer responses, and the resulting increased workload for CX agents and account reps did not bring about holiday cheer.

Last updated on: 
August 11, 2023
January 13, 2022

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