Hiring Pinch, Holiday Grinch: A Prescription for Customer Experience
The forecasts predicted the Great Resignation would abate this summer. It didn't. In August, 3% of working America threw in the towel. Burnout-vulnerable occupations saw even more departures, with seasoned employees leading the way. Some found other jobs, but many simply... quit. Customer-facing groups have been hit hard, and with very few hiring days left before the holidays, customer experience (CX) leaders are worried.
Last updated on:
August 11, 2023