Hiring Pinch, Holiday Grinch: A Prescription for Customer Experience

The forecasts predicted the Great Resignation would abate this summer. It didn't. In August, 3% of working America threw in the towel. Burnout-vulnerable occupations saw even more departures, with seasoned employees leading the way. Some found other jobs, but many simply... quit. Customer-facing groups have been hit hard, and with very few hiring days left before the holidays, customer experience (CX) leaders are worried.

Last updated on: 
August 11, 2023
October 25, 2021

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