Elevate Productivity: Combine Quality Assurance with Performance Analytics

Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.

Last updated on: 
August 10, 2023
Shanthala Balagopal
Shanthala Balagopal
February 9, 2023
21 min video

Want to see a custom demo of Pathlight or get help finding the right plan? We'd love to chat.

Sign up for our newsletter

Be the first to learn about our latest manager interviews, articles, and customer stories.