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How to Utilize Conversation Intelligence to Understand Your Holiday Performance

Learn how Conversation Intelligence can help you understand your contact center's holiday performance.

How to Stay Proactive with Issue Identification Using Conversation Intelligence

How to proactively identify service issues on Black Friday, so it doesn't affect sales on Cyber Monday.

Generating a Baseline with Conversation Intelligence

Part 1 of a 3 part blog series on How to Use Conversation Intelligence to Prep for the Holiday Season

Conversation Intelligence: What It Is and Why You Need It

Learn why conversation intelligence is critical to revealing unique customer insights.

Introducing Insight Streams, the Autonomous Analysts for Real-Time Customer Insights.

Introducing Insight Streams, a revolutionary AI-driven system that acts as an autonomous analyst, processing vast amounts of customer conversation data to distill executive-level insights in real-time.

Pathlight CEO explains how its AI agents will perform customer research 24/7

Uncovering Churn Risks with Generative AI

A recap of our recent webinar on how you can utilize Generative AI to discover hidden churn risks in your customer conversations.

Looking Ahead: The Future of Generative AI in Call Centers

What does the future hold for Generative AI? In this blog post, we detail what is ahead and how you can stay ahead of the curve.

Building a Strong Business Case for AI in Your Company: A Pragmatic Approach

Learn how to build a strong business case to adopt Generative AI for your company

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“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”

Kim Torres

Quality Assurance Lead

Improvement in Customer Effort Score (CES)

Read Sunbasket's case study

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