Blog
Insights designed to help you and your teams level up performance.
Pathlight Unveils the First Generative AI Manager
New solution powered by large language models provides employees with self-service autonomous guidance and coaching
Pathlight Unveils the First Generative AI Manager
New solution powered by large language models provides employees with self-service autonomous guidance and coaching
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Building a Resilient Contact Center with AI-Driven Performance Intelligence
Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.
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Building a Resilient Contact Center with AI-Driven Performance Intelligence
Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.
Elevate Productivity: Combine Quality Assurance with Performance Analytics
Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.
Elevate Productivity: Combine Quality Assurance with Performance Analytics
Agent performance is vital for CX success. Taking a holistic approach to monitor, evaluate, and manage agent performance can be a game changer for driving productivity at scale.
A guide to contact center forecasting and scheduling
Find out how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately in this blog.
A guide to contact center forecasting and scheduling
Find out how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately in this blog.
10 ways managers can show gratitude at work
Read these ten ideas on how to show gratitude to your team during the holiday season.
10 ways managers can show gratitude at work
Read these ten ideas on how to show gratitude to your team during the holiday season.
What is performance coaching and why your CX team could use it?
Learn how to coach your call center team more effectively and drive better performance.
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What is performance coaching and why your CX team could use it?
Learn how to coach your call center team more effectively and drive better performance.
How contact center analytics makes for a data-driven team
Read how organizations that use a data driven approach to their contact centers optimize their team performance.
How contact center analytics makes for a data-driven team
Read how organizations that use a data driven approach to their contact centers optimize their team performance.
Top 6 CX misconceptions to avoid
Six common misconceptions about customer experience, and how to avoid them in the future.
Top 6 CX misconceptions to avoid
Six common misconceptions about customer experience, and how to avoid them in the future.
Top 8 KPIs for sales representatives
Providing team and individual tracking of key performance indicators (KPIs) aligns teams, improves outcomes, and increases revenue. KPIs measure progress based on specific business objectives that are set by strategic decisions. Successful KPIs for sales break down high-level goals into daily, weekly, monthly, or quarterly goals for different tasks that lead to sales success.
Top 8 KPIs for sales representatives
Providing team and individual tracking of key performance indicators (KPIs) aligns teams, improves outcomes, and increases revenue. KPIs measure progress based on specific business objectives that are set by strategic decisions. Successful KPIs for sales break down high-level goals into daily, weekly, monthly, or quarterly goals for different tasks that lead to sales success.
“Using Pathlight QA has improved our agents’ engagement with and understanding of the metrics they’re measured by. It’s increased their agency because they’re more aware of and in control of their scores and feel empowered to make changes—and see results.”
