The Pathlight Team

Assorted members of the Pathlight Team

News

Pathlight Selected by Kia Central & South America to Boost Productivity And Efficiency of Dealer and Service Advisors with Performance Intelligence

Current CX Trends & Insights: Keeping Up With Dynamic Market Conditions

Stay ahead of the sweeping changes in the marketplace. Here are some of the key themes and insights for managing customer service and experience in uncertain times.

5 Steps to Avoid Frontline Agent Burnout

Are your frontline agents feeling burnt out? Here’s how to support them—and prevent burnout on your team

To Get the Most Out of Your 1:1s, Follow This Template

When it comes to one-on-ones, we know several things: They’re very important for your team’s engagement and success, yet they often get rescheduled or deprioritized. They can be dreadful if you’re not prepared, but when you are prepared, they have an outsized opportunity to impact success—and the same goes for your reports. And finally, when they’re unstructured, they can feel like a waste of time.

How Stitch Fix Turned to Performance Intelligence to Supercharge Their Frontline Teams

After implementing Pathlight, Stitch Fix has reduced handling times across their channels, improved CSAT, and employee engagement. This case study will review their build vs buy decision, lessons learned, achieved results, and what’s next.

How CLEAR Managers Went From Crunching Data to Coaching Their Teams Using Pathlight

Using Pathlight enables CLEAR managers and ambassadors to see how they’re performing in real-time, instead of relying on clunky spreadsheets and spending time in the office. With the mobile app and convenience of Pathlight, managers can stay on the floor, coaching ambassadors and improving the overall member experience. Internally, Pathlight provides visibility, communication channels, and opportunities for ambassadors to connect (and compete!) with each other, see and track their goals, and communicate with their managers.

July 12, 2022

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8 min read