Head of Product Marketing
With rising consumer expectations in recent years, providing excellent experiences is vital to acquire and retain customers in a business.
Customers are likely to repeat purchases with companies that offer outstanding customer service and prioritize customer satisfaction. Delighting customers improves an organization’s sales, recommendations, and public image and keeps companies ahead of the competition.
Adding Pathlight to Zendesk gives your customer experience and support teams full transparency to understand how they are doing. Here are the top reasons why Zendesk customers choose Pathlight for managing their support team performance and operations.
QA scorecards are a great way to ensure a consistently great customer experience and empower your team along the way—both of which are great for your business. Here’s a look at what a QA scorecard is, how to create your own, and best practices to follow along the way.
It’s no secret that customer service is crucial for driving growth and loyalty for a business. With 75% of customers willing to spend more with businesses that give them a good customer experience, and 85% citing good customer service as an important factor—outside of product and price—when deciding where to buy, customer service has transformed from a cost center to a profit center. Delivering exceptional customer experiences is vital for business success, making quality management an integral part of the customer service process and success.
Five strategies to deliver exceptional employee engagement and experience, and succeed in an uncertain economic environment.
Software Engineer at Pathlight
Data Science at Pathlight
Demand Generation Manager
Mobile Engineering Manager at Pathlight
Lead Solutions Engineer
Director of Customer Success
Customer Service Specialist
Director of Product
Cofounder & CEO
Vice President Of Engineering
Chief Market Officer
Senior Customer Success Manager
Assorted members of the Pathlight Team
Marketing Operations and Analytics Manager
Co-founder and CTO
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