Director of Customer Success
Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.
Providing team and individual tracking of key performance indicators (KPIs) aligns teams, improves outcomes, and increases revenue. KPIs measure progress based on specific business objectives that are set by strategic decisions. Successful KPIs for sales break down high-level goals into daily, weekly, monthly, or quarterly goals for different tasks that lead to sales success.
Greenhouse's renowned Support team gains real-time visibility into performance and clarity around expectations and goals with Pathlight's Realtime Performance Management (RPM) platform.
Discover how MeUndies CX transformed their performance management process with Pathlight and saved hours of time across the organization.
Discover how Earnin boosted agents' CSAT scores across the board and increased employee engagement after adopting Pathlight— their single source of truth for team performance.
Software Engineer at Pathlight
Data Science at Pathlight
Demand Generation Manager
Head of Product Marketing
Mobile Engineering Manager at Pathlight
Lead Solutions Engineer
Customer Service Specialist
Director of Product
Cofounder & CEO
Vice President Of Engineering
Chief Market Officer
Senior Customer Success Manager
Assorted members of the Pathlight Team
Marketing Operations and Analytics Manager
Co-founder and CTO
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