Lauren England

Director of Customer Success

Building a Resilient Contact Center with AI-Driven Performance Intelligence

Key takeaways from Pathlight's session on Building a Resilient Contact Center with AI-Driven Performance Intelligence at the Customer Response Summit hosted by the Execs In The Know community in Austin, Texas.

Top 8 KPIs for sales representatives

Providing team and individual tracking of key performance indicators (KPIs) aligns teams, improves outcomes, and increases revenue. KPIs measure progress based on specific business objectives that are set by strategic decisions. Successful KPIs for sales break down high-level goals into daily, weekly, monthly, or quarterly goals for different tasks that lead to sales success.

Greenhouse Support enhances performance management with Pathlight

Greenhouse's renowned Support team gains real-time visibility into performance and clarity around expectations and goals with Pathlight's Realtime Performance Management (RPM) platform.

MeUndies transforms performance management and delivers better customer experiences with Pathlight

Discover how MeUndies CX transformed their performance management process with Pathlight and saved hours of time across the organization.

CSAT increases after Earnin rolls out Pathlight

Discover how Earnin boosted agents' CSAT scores across the board and increased employee engagement after adopting Pathlight— their single source of truth for team performance.

February 26, 2020

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3 min read